Yandex Delivery: how the service works, tariffs and terms of cooperation in

Yandex Delivery automatically blocks partner accounts if the average order fulfillment time exceeds 45 minutes during peak hours - this is one of the key rules of the service in 2026. Even when connected via Yandex Food or Yandex Market Failure to comply with this limit will result in fines or suspension of work. The service is strictly controlled delivery time, quality of packaging and compliance of the order with the photo attached in the courier’s mobile application.

Now Yandex Delivery is available in 1,200+ cities in Russia, but rates and conditions vary depending on the region. For example, in Moscow and St. Petersburg there are fixed rates per kilometer (from 25 ₽/km for passenger cars), while in the regions the cost is calculated using a dynamic model taking into account demand. It is also important for partners to take into account that from 2023 the service has introduced mandatory verification of vehicles through the traffic police - without this, connection is impossible.

In this article, we will look at how Yandex Delivery works for businesses and private couriers, what documents are needed for registration, how rates are calculated, and what errors lead to account blocking. Let us separately dwell on the nuances of integration with 1C and other CRM systems, as well as how to appeal fines for violating the rules.

What is Yandex Delivery and who is the service suitable for?

Yandex Delivery is a logistics platform from Yandex that allows businesses and individuals to organize the delivery of goods and food through a network of trusted couriers. The service is integrated with Yandex Food, Yandex Market and Yandex Shop, but can be used independently of them. Main users of the platform:

• 📦 Shops and retailers — for delivering orders to customers without their own fleet of vehicles.
• 🍕 Restaurants and cafes — as an alternative or addition to Yandex Food.
• 🚗 Private couriers — to earn money by fulfilling orders from partners.
• 🏢 Corporate clients — for internal logistics (for example, delivery of documents between offices).

The key difference between Yandex Delivery and competitors (for example, SDEK or DPD) - a flexible tariff model and the ability to choose the type of transport: from bicycles and scooters to cargo vans. The service also provides an API for order automation, which is convenient for large companies with a high flow of deliveries.

However, there are also limitations. For example, Yandex Delivery does not work with dangerous goods (chemicals, gas cylinders), live animals and goods weighing more than 50 kg (for cars). For cargo transportation, separate approval from support is required.

Yandex Delivery tariffs in 2026: how the cost is calculated

The cost of delivery in Yandex Delivery depends on five key parameters: type of transport, distance, cargo weight, time of day and region. Basic tariffs for Moscow and the Moscow region for June 2026:

Type of transport	Cost per km (₽)	Minimum price (₽)	Max. weight/dimensions
Bicycle/scooter	15	100	up to 10 kg, 40×40×40 cm
Passenger car	25	150	up to 50 kg, 100×80×80 cm
Cargo van	40	300	up to 500 kg, 200×150×150 cm
Moto/scooter	20	120	up to 20 kg, 60×50×50 cm

During peak hours (from 12:00 to 15:00 and from 18:00 to 22:00) a coefficient of ×1.3 applies to the base tariff. For example, delivery by car in the center of Moscow at lunchtime will cost not 25 ₽/km, but 32.5 ₽/km. The service also charges a fee for waiting for the courier at the point of delivery: 50 ₽ for the first 10 minutes and 5 ₽ for each subsequent minute.

For partners with a large volume of orders (from 100 per month), individual rates are available. To receive them, you need to send a support request with an order history for the last 3 months. The average discount for such clients is 10-15% of the base rate.

⚠️ Attention: Yandex Delivery automatically rounds the distance up to the nearest kilometer. For example, a trip of 1.2 km will be paid as 2 km. This rule often causes disputes with couriers.

How to connect to Yandex Delivery: step-by-step instructions

Registration in the service takes from 1 to 3 days and consists of four stages: filling out the form, verification of documents, transport connection and test order. The process is different for businesses and private couriers.

1. Russian passport or residence permit (for individuals)

2. TIN and extract from the Unified State Register of Individual Entrepreneurs/Unified State Register of Legal Entities (for legal entities)

3. STS and PTS for transport (if you use your own)

4. Bank card for paying commissions

5. Photograph of transport (front and side)

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For business:

1. Go to the site delivery.yandex.ru and click "Connect".
2. Select the account type: “Company” or “Individual Entrepreneur”.
3. Upload scans of documents (passport, TIN, extract from the Unified State Register of Individual Entrepreneurs/Unified State Register of Legal Entities).
4. Provide payment details (current account or card).
5. Add a vehicle: indicate the make, model, year of manufacture and upload a photo.
6. Go through verification via video call (you will need to show original documents).
7. Pay a deposit (from 5,000 ₽ for individuals, from 20,000 ₽ for legal entities).

For private couriers:

1. Download the app Yandex Delivery Courier (Android/iOS).
2. Register via phone number and verify your identity via Public services.
3. Upload a photo of your passport, driver's license (if you have one) and transport.
4. Take an online test on your knowledge of delivery rules (10 questions, 1 error allowed).
5. Activate your account after approval by the moderator (usually takes 1-2 hours).

After registration, orders will be available to you within a radius of 50 km from your location. The first 3 orders are carried out in test mode - their payment is credited to the account only after the quality has been checked by the support service.

Bicycle/Scooter|Car|Motorcycle/Scooter|Cargo Van|Other Option-->

Requirements for couriers and transport: what Yandex checks

Yandex Delivery places strict requirements on couriers and their transport. Main criteria for account approval:

• 🆔 Age: from 18 years (for motorcycles and cars - from 21 years).
• 🚗 Transport: must be in good condition, with a valid MTPL and technical inspection (for cars older than 4 years).
• 📱 Phone: smartphone running Android 8.0+ or ​​iOS 12+ with GPS and mobile internet enabled.
• 🧤 Equipment: A helmet and reflective elements are required for cyclists, and motorcycle equipment for motorcyclists.
• 📄 Documents: passport, STS, driver's license (if applicable) and work book (for official employment).

The service pays special attention cleanliness and labeling of transport. Cars and vans must have a “Yandex Delivery” sticker (issued after registration). For a dirty interior or lack of a logo, a fine of up to 1,000 rubles can be issued.

Couriers are also checked for no criminal record and traffic violations over the past 3 years. If the traffic police database contains unpaid fines in the amount of more than 10,000 rubles, registration will be denied. For motorcyclists there is an additional rule: driving experience must be at least 2 years.

⚠️ Attention: Yandex Delivery blocks couriers' accounts if they cancel more than 10% of orders without a valid reason. Only force majeure events (road accidents, illness with sick leave, transport breakdown) are considered valid.

Integration with 1C, CRM and other systems

To automate work with orders, Yandex Delivery provides API and ready-made integration modules with popular CRM systems. The most popular solutions:

• 🖥️ 1C:Enterprise — module “Yandex Delivery for 1C” (price from 5,000 ₽).
• 📊 Bitrix24 - free application on the marketplace.
• 🛒 MyWarehouse — built-in integration through “MyWarehouse Delivery”.
• 📦 RetailCRM — a plugin that supports bulk sending of orders.

To connect the API you will need:

1. Get client_id and client_secret in your Yandex Delivery personal account (API section).
2. Set up webhooks for order statuses (created, accepted by courier, delivered).
3. Test integration in the sand zone (sandbox-mode).
4. Activate combat mode after verification by support.

An example request to create an order via the API:

POST https://b2b.delivery.yandex.ru/api/v1/orders
Headers:
Authorization: Bearer {your_token}
Content-Type: application/json

Body:
{
"pickup": {
"address": "Moscow, Lenin st., 1",
"contact": {"name": "Ivan", "phone": "+79991234567"}
},
"delivery": {
"address": "Moscow, Pushkin St., 10",
"contact": {"name": "Peter", "phone": "+79997654321"}
},
"items": [{"name": "Pizza", "quantity": 1, "weight": 0.5}],
"vehicle_type": "car"
}

The average integration setup time is 1-2 days. If you do not have a technical specialist, Yandex offers paid assistance from integrator partners (cost from 15,000 ₽).

List of API errors that most often occur during integration

- 401 Unauthorized: invalid token or expired access_token. You need to update your authorization.

- 400 Bad Request: error in the JSON structure (for example, a required field is missing contact.phone).

- 403 Forbidden: The request limit has been exceeded (100 per minute for the standard tariff).

- 503 Service Unavailable: technical work on the Yandex side. Check the service status at status.yandex.ru.

Common problems and how to solve them

Even if all the rules are followed, Yandex Delivery partners face typical difficulties. Here are the most common of them and how to eliminate them:

Problem	Reason	Solution
No orders are being received	Low rating or account blocking	Check your email from support. If the rating is below 4.5 - complete 10 orders without violations
Payment is delayed	Receipts or delivery photos not attached	Upload the missing documents in your personal account within 3 days
The courier does not find the address	Inaccurate coordinates in the order	Specify a point on the map manually, not just a text address
Fine for being late	Delivery time exceeded	Appeal the fine if the delay was due to the fault of the customer (attach screenshots of the correspondence)

If your account is blocked, write to support using the feedback form in your personal account. In the letter please indicate: account number, reason for blocking (if known) and evidence (screenshots, receipts, videos). The average time for reviewing an appeal is 5 working days.

To solve technical problems (for example, glitches in the courier application), call the hotline: 8 800 700-48-20 (the call is free). Operators work from 8:00 to 22:00 Moscow time.

Alternatives to Yandex Delivery: comparison with competitors

Yandex Delivery is not the only player in the logistics market. Depending on your tasks, other services may be suitable. Let's compare the key parameters:

Service	Minimum cost (₽)	Coverage area	Features
Yandex Delivery	100	1,200+ cities	Integration with Yandex Food, dynamic tariffs
SDEK	250	3,500+ cities	Delivery throughout Russia and the CIS, own delivery points
DPD	300	2,000+ cities	International delivery, cargo insurance
Boxberry	180	2,500+ cities	Low prices for parcels up to 5 kg
Samokat	99	Moscow, St. Petersburg, Ekaterinburg	Specialization in products and consumer goods

Yandex Delivery wins by speed (average delivery time in the city is 1.5 hours) and tariff flexibility, but loses SDEK and DPD in terms of geography. If you need delivery to remote areas or overseas, it's best to consider alternatives.

For small business projects (for example, a home bakery), the optimal solution may be a combination of services: Yandex Delivery for urgent orders in the city and Russian Post for shipments to other regions.

FAQ: answers to frequently asked questions

Is it possible to work in Yandex Delivery without your own transport?

Yes, but only as a foot courier. To do this, you need to select the type of transport “On Foot” when registering. However, such couriers receive orders only within a radius of 3 km from the current location, and tariffs are 20-30% lower than for cars.

How much can you earn with Yandex Delivery?

Earnings depend on the region and type of transport. In Moscow, a courier by car on average fulfills 10-15 orders per day and earns 1,500–2,500 rubles. In the regions, the numbers are lower: 800–1,500 ₽/day. Maximum earnings are fixed on holidays (New Year, March 8) - up to 5,000 ₽/day.

What to do if a client refuses an order?

If the order is canceled due to the client's fault (for example, he does not answer calls), you will still be paid minimum delivery cost (for example, 100 ₽ for a bicycle). If the cancellation was due to your fault (lateness, wrong product), payment is not charged and the rating is reduced.

Is it possible to deliver alcohol via Yandex Delivery?

Yes, but only if two conditions are met: the courier must have a license to transport alcohol, and the customer must present a passport upon receipt. Yandex does not automatically check the presence of a license, but if checked by Rosalkogolregulirovanie, fines fall on the partner.

How to return a deposit when closing an account?

The deposit is returned to the bank card within 14 days after sending an application to close the account. To avoid delays, make sure you have no outstanding fines and all orders are completed. There is no return fee.