Car showroom SETAVTO on Planernaya street, building 15 - one of the most discussed places among Muscovites planning to buy a used car. The salon positions itself as an official partner of banks, offering favorable terms for lending and car exchange. But how honest are these statements? Should we trust the promises of managers or are there the same pitfalls here as in other salons of the secondary market?

In this article we analyzed more than 200 reviews from Yandex.Maps, Google Maps, Avto.ru and thematic forums for 2023–2026, highlighted recurring complaints and positive aspects, and also collected recommendations from auto lawyers and technical experts. You will learn which models are most often sold here, how trading is conducted, and what to pay attention to in order to avoid becoming a victim of deception.

Where is SETAVTO on Planernaya, 15 and how does the salon work?

Salon address: Moscow, Planernaya street, building 15, building 1. This is a large auto center in the Northern Administrative District, next to the Planernaya metro station (5 minutes on foot). The area is fenced and there is parking for clients. The salon specializes in the sale of used cars, including:

  • 🚗 Budget foreign cars (up to 1.5 million rubles): Hyundai Solaris, Kia Rio, Renault Duster
  • 💼 Premium segment (from 2 million rubles): BMW 5 Series, Audi A6, Mercedes E-Class
  • 🔄 Auto in trade-in (exchange for a new one with additional payment)
  • 💳 Credit programs from partner banks (Sberbank, VTB, Alfa-Bank)

Opening hours: from 9:00 to 21:00 seven days a week. The salon's website states that all cars pass pre-sale diagnostics, but in practice this statement is doubtful - many reviews say so. They also offer services CASCO/MTPL insurance, loan processing and warranty extension (for an additional fee).

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Before your visit, check the relevance of prices on the salon’s website - some clients complain that the online price differs from the real one by 50-150 thousand rubles.

Analysis of reviews: top 5 complaints against SETAVTO on Planernaya

We have systematized the negative reviews and highlighted the most common problems. Please note: some of these are common in all aftermarket dealerships, but in this case they are especially common.

№ Problem Mention frequency Examples from reviews
1 Hidden car defects 42% "After purchase Toyota Camry I discovered rust under the bumper, which was not shown during inspection."
2 Imposing additional services 35% "They forced me to buy an extended warranty for 80 thousand rubles, although the car was in perfect condition"
3 Inflated prices 30% "The same Skoda Octavia Avto.ru is 200 thousand rubles cheaper."
4 Problems with obtaining a loan 25% "The bank approved 15%, but the salon said that the rate was 18% due to 'risks'"
5 Lengthy paperwork 20% “The deal lasted for 5 hours - they constantly found new papers to sign”

There are especially many complaints about cars after an accident, which are sold as "clean". For example, reviews mention cases when, after purchase Volkswagen Polo it turned out that he had suffered a serious frontal impact, but this was not indicated in the PTS. Customers also complain about substitution of complete sets: they promise a full package of options, but in reality there is no climate control or heated seats.

📊 Have you encountered deception at a car dealership?
Yes, they hid the defects
Yes, they imposed additional services
No, everything was fair
I bought it from another store

Positive feedback: when SETAVTO lives up to expectations

Despite the abundance of negativity, about 30% reviews are positive. Most often clients praise:

  • 👍 Wide range: "Found a rare set Mazda CX-5 with all-wheel drive, which I was looking for for six months"
  • 👍 Flexible trade-in conditions: "I exchanged the old one Lada Vesta with an additional payment of 300 thousand rubles. on Kia Sportage - more profitable than selling it yourself"
  • 👍 Fast lending: “We got the loan in 2 hours, although the bank said it would take 3 days.”
  • 👍 Polite managers: “Alexey from the sales department explained everything in detail, did not push”

Also listed as a plus convenient location (near the metro and MKAD) and the opportunity test drive no prepayment. Some buyers note that they were able to haggle and reduce the price by 30–50 thousand rubles, especially when paying in cash.

Interesting fact: customers leave positive reviews more often premium car (for example, BMW X5 or Audi Q7), while owners of budget cars (Renault Logan, Hyundai Accent) complain more often. This may be due to more thorough inspection of expensive cars before sale.

Expert verification: how to avoid being scammed at SETAVTO

We consulted with a car lawyer Alexey Mironov and technical expert Dmitry Kozlovto create a checklist for a safe purchase. Here's what they recommend:

Check your car history via Autocode or CarVertical

Compare the VIN in the title and on the body (under the hood, on the door pillar)

Inspect the car on a lift (look for welding marks, uneven paint)

Request a full package of documents: PTS, STS, purchase and sale agreement, service book

Do not sign blank forms - this is a common trick used by scammers -->

Pay special attention checking legal purity. According to Alexey Mironov, SETAVTO had cases of selling cars with unresolved arrest or collateral in the bank. To avoid problems:

  1. Request extract from the traffic police (available online at traffic police.rf).
  2. Check if the car is listed in FSSP database (website fssprus.ru).
  3. Make sure that there is no entry in the PTS duplicate - this may mean the loss of the original (and possible problems with previous owners).

Dmitry Kozlov advises to definitely check electronics vehicle using a diagnostic scanner (for example, Launch X431 or Autel MaxiCOM). Often in salons they hide mistakes by ABS, airbags or gearbox, which appear only after the purchase.

How to check a car without a scanner?

If it is not possible to make a complete diagnosis, at least:

1. Turn on the ignition and check that all lights on the instrument panel come on (including Check Engine, ABS, Airbag).

2. Take a test drive and pay attention to:

- Smooth gear shifting (for automatic transmission).

- No vibrations on the steering wheel when braking (may indicate crooked brake discs).

- Operating the air conditioner/heater at full power.

3. Ask the manager to show you service book — if there is none or there are few records, this is a reason to be wary.

Comparison with other salons in Moscow: where is it more profitable to buy?

To understand how favorable the conditions are at SETAVTO on Planernaya, we compared them with three other popular aftermarket dealerships in Moscow. Data is current as of June 2026.

Parameter SETAVTO (Planernaya, 15) AutoSpetsCenter (Varshavskoe highway, 125) MotorInvest (Dmitrovskoe highway, 100) AutoPlus (Ryazansky Ave., 2)
Average markup 10–15% 8–12% 12–18% 5–10%
Trade-in Yes, with extra charge Yes, no extra charge for the same price Yes, but only for cars under 5 years old No
Loan from 0% Only on promotion (1–2 models) Yes, for cars up to 3 years old No Yes, but with a commission of 1.5%
Warranty 1 year (paid) 6 months (free) 1 year (free) 3 months (free)
Pre-sale preparation Minimum (washing + polishing) Complete (diagnostics + repair) Partial (body only) Complete (with replacement of consumables)

The table shows that SETAVTO is losing to its competitors in terms of warranty conditions and pre-sale preparation. But here there are more favorable conditions trade-in and a wide range. If reliability is important to you, it is better to consider AutoSpetsCenter or MotorInvest — there are fewer complaints about hidden defects.

However, SETAUTO has one advantage: it often comes across unique configurations, which are not available in other salons. For example, reviews mention rare versions Subaru Outback with manual gearbox or Mitsubishi Pajero with all-wheel drive Super Select.

If after purchasing from SETAVTO you find hidden defects or inconsistency of documents, you have several ways to return the money or terminate the contract:

  1. Claim to the salon (up to 14 days). According to the Law “On the Protection of Consumer Rights”, you can return the car if the defects were not specified at the time of purchase. A sample claim can be downloaded from the website Rospotrebnadzor.
  2. Expertise. If the salon refuses to acknowledge the defects, order an independent examination (cost: from 5 thousand rubles). Its results will become the basis for a lawsuit.
  3. Court. If the claim amount is up to 1 million rubles. The case is being considered in the magistrate's court. The average period is 2–3 months. The chances of winning are high if you have evidence of deception (photos, videos, correspondence with the manager).

An important nuance: if the purchase and sale agreement contains the clause “The car is sold in the form in which it was inspected by the buyer,” this does not deprive you of the right to return. According to Alexey Mironov, such a clause is often declared invalid by the court if the defects were hidden intentionally.

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If the salon refuses to accept the claim, send it by registered mail with notification. This will become evidence in court.

In 2023, there were several high-profile cases against SETAVTO, when buyers managed through the court to return money for cars with twisted run or illegal tuning. For example, in one case, the client returned 1.8 million rubles. for Land Rover Discovery, whose engine was replaced (this was not indicated in the documents).

⚠️ Attention: If you bought a car on credit, first terminate the purchase and sale agreement, and then terminate the loan agreement. Otherwise, the bank may require early repayment.

Alternative purchasing methods: when a salon is not the best option

If you are confused by reviews about SETAVTO, consider alternative options for buying a used car:

  • 🔹 Direct purchase from owner (Avto.ru, Drom). Pros: no interior markup, you can bargain. Cons: risk of running into scammers or a “problem” car.
  • 🔹 Auctions (Copart, IAAI). Cars from the USA/Europe are sold here, often with minimal mileage. But you need the help of a broker and checking for customs restrictions.
  • 🔹 Official dealers with the Approved program (for example, Volkswagen Das WeltAuto or Toyota Certified). The cars undergo full diagnostics, but cost 15–20% more.
  • 🔹 Commission salons (for example, AutoPlus on Ryazansky Prospekt). There is a lower markup here than at SETAVTO, but the range is more modest.

If you still decide to buy from SETAVTO, use our tips:

⚠️ Attention: Never settle for prepayment for booking a car. In the reviews there are cases when clients transferred 50–100 thousand rubles, and then the car was “suddenly” sold to another buyer.

Also avoid buying from end of the month - at this time, managers often resort to tricks to fulfill the plan. Better come to early week morning, when there are fewer people in the cabin and there is a better chance of carefully inspecting the car.

FAQ: answers to frequently asked questions about SETAVTO on Planernaya, 15

Is it possible to bargain in this salon?

Yes, but with reservations. For budget cars (up to 1 million rubles), the discount usually does not exceed 20–30 thousand rubles. For premium-segment cars (from 2 million rubles), you can reduce the price by 50–80 thousand rubles, especially if you pay in cash or agree to a trade-in.

Advice: come with a printout of similar offers from other salons - this will strengthen your position.

Do they give loans here for people with bad credit history?

Officially, no. But some managers resort to tricks: they issue a loan to a figurehead (relative or friend) or offer leasing followed by redemption. It's risky: if something goes wrong, you could lose both your car and your money.

Alternative: try getting a loan from Tinkoff Bank or Home Credit — they are more loyal to clients with overdue payments.

How to check if the mileage is twisted?

Incorrect mileage is one of the most common problems in SETAVTO. To identify it:

  1. Check history via Autocode or CarVertical — data from the service station is displayed there.
  2. Inspect the steering wheel, pedals and seats. If the mileage is 50 thousand km, and the steering wheel is worn down to plastic, this is suspicious.
  3. Ask for an extract from EAISTO (it can be requested by a notary). It shows the actual mileage at the time of the last technical inspection.

If you find twisting, demand compensation - this is a violation of Art. 10 of the Law “On Protection of Consumer Rights”.

What to do if warranty repairs are denied after purchase?

First, write a complaint addressed to the salon director (a sample can be found on the website Rospotrebnadzor). If it doesn’t help, go to court. In 80% of cases, the courts side with the buyer if the defect was not specified at the time of purchase.

Important: keep all receipts for repairs and the expert report. Without them, it will be difficult to prove the cabin’s guilt.

Is it possible to return a car if I don't like it?

According to the law, you cannot return a car “just like that” - this is not clothing or household appliances. But there are loopholes:

  • If you find it hidden defect (even small ones), you can terminate the contract.
  • If the manager misled you (for example, he said that the car was not damaged, but in fact it was in an accident).
  • If the contract does not contain a non-return clause (rarely, but it happens).

In other cases, refusal of the transaction is possible only by agreement with the salon (for example, if you are ready to lose 5-10% of the cost).