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Directions to the payment terminals in the underground parking of the Solaris shopping center are carried out according to signs with blue markings “Exit” and “Payment”, and the main entrance for visitors is located from Profsoyuznaya Street, 129, where automatic barriers with a number plate recognition system are installed. Immediately after crossing the entry line, the driver enters the zone of responsibility for the safety of the vehicle, where there are strict speed rules of no more than 5 km/h and a ban on parking in driveways, which is often ignored during rush hours. Access system operates in automatic mode, the issuance of paper coupons has been replaced by photo recording, so losing a “ticket” is physically impossible, but requires care when leaving to correctly calculate the cost.
It is important to consider that Shopping center "Solaris" is one of the most visited sites in the south-west of Moscow, so the occupancy of parking spaces reaches 95-100% on weekends and Friday evenings. Free time is 2 hours, after which hourly pricing begins, which can significantly increase costs during a long stay in a complex that includes not only shops, but also a large cinema and entertainment areas. For regular visitors, there is a loyalty system that allows you to offset parking costs when making purchases at partner stores.
Navigating inside the parking lot can be difficult due to the similarity of columns and levels, so it is recommended to take a photo of the floor number and the nearest column immediately after entering in order to quickly find the car later. Lighting at all levels complies with modern safety standards, however, in remote sections there may be insufficient visibility, requiring the inclusion of additional headlights when reversing. Video surveillance covers 100% of the territory, including pedestrian areas and elevator halls, which minimizes the risk of theft of personal items from the interior.
Parking layout and level distribution
The parking space of the shopping center is divided into several levels, each of which has its own specific filling and purpose. Underground floors P1 and P2 are intended primarily for short-term visits to shops and a supermarket; there are elevator groups leading directly to the shopping gallery. Level P3 is often reserved for long-term employee and tenant parking, but may be open to visitors on weekends, although access to elevators there may be limited or require a greater distance to travel.
- 🅿️ Level P1 - the main level for visitors, quick access to the food court and cinema.
- 🅿️ Level P2 - connection with the hypermarket and the main anchor tenants, often more filled.
- 🅿️ Level P3 - reserve zone, remote from the main entrances, suitable for long-term parking.
- 🅿️ Surface parking is limited, intended for groups of citizens with limited mobility and unloading.
A light indication above each seat helps you quickly determine the availability of free slots: green lights up if the space is free, red if it’s occupied. Such a system parking navigation significantly reduces the time it takes to find a location, especially during high-traffic hours. Drivers should pay attention to the markings, as areas for electric vehicles are equipped with charging stations and are reserved with appropriate signs.
⚠️ Attention: Seats marked with a “Disabled Person” sign are strictly reserved for vehicles with the appropriate sticker and documentation. Parking in such places without permission entails a high risk of evacuation and penalties from the administration of the complex and the traffic police.
Secret parking spots
On weekends when the main levels P1 and P2 are full, try going up to level P3 or using the back sections of level P2 near the technical rooms. There are often empty seats there, and access to the elevators takes only 2-3 minutes longer.
Tariffs and payment methods for parking
The cost of using a parking space in the Solaris shopping center is calculated based on the time the car is actually in the complex. Basic tariff provides a grace period during which parking is free, which allows you to quickly go shopping or visit a cafe. After the grace period has expired, the cost begins to accrue on a per-minute or hourly basis, depending on the current rules for the current period.
You can pay for the service in several ways, which provides convenience for all categories of users. Installed at every exit payment terminals, accepting bank cards and contactless payments. The option of paying through the parking operator’s mobile application is also available, which allows you to avoid wasting time searching for a terminal and making payments while in the store or elevator.
| Stay time | Cost (RUB) | Note |
|---|---|---|
| 0 – 2 hours | Free | Grace period for everyone |
| 2 – 3 hours | 100 | Fixed rate |
| 3 – 4 hours | 200 | Fixed rate |
| Every subsequent hour | 100 | Maximum 500 rub/day |
| Day (24 hours) | 500 | Maximum tariff |
For customers making large purchases, there is a parking compensation system. To do this, you need to contact the information desk or the cash desk of a participating store, providing a receipt and car number. Validation allows you to fully or partially cover parking costs, which makes visiting the shopping center more profitable for family shopping.
Rules for entry and exit from the territory
The process of entering the parking area is fully automated and does not require operator participation. When approaching the barrier, the camera reads license plate car, records the time of entry and opens the obstacle. The driver needs to make sure that the license plate is clean and legible, since if the signs are dirty or damaged, the system may not recognize the car, which will require calling a security officer to manually open it.
When checking out, the system reads the number again and calculates the amount to be paid if the grace period has expired. Barrier will open automatically after successful payment or when within the free period. In case of technical failures or problems with payment, you can resolve the issue within a few minutes at the check-out counter or via video call with an operator.
- 🚗 Approach the barrier in advance so that the camera has time to read the number.
- 💳 Have a bank card or phone with NFC on hand for quick payment.
- 📸 Keep receipts for purchases for possible parking compensation.
- 🚫 Do not drive through the red traffic lights of the parking system.
⚠️ Attention: If you lose access to the application or are unable to pay by card, do not try to drive through a closed barrier. This will result in vehicle damage and legal liability. Use the operator call button.
Problems with navigation and finding a car
One of the common problems in multi-level parking lots of large shopping centers is the difficulty of finding your car after a long shopping trip. To solve this problem, the Solaris shopping center uses color coding of zones and alphanumeric marking of columns. Navigation system includes directional signs to elevators and exits, however during peak hours these may be partially obscured by parked cars.
It is recommended to use the “Where is my car” function in the shopping center’s mobile application, if available, or simply record the geolocation on your smartphone at the time of parking. Visual references, such as the color of the walls, section number or proximity to ventilation shafts, also help you quickly navigate the space.
☑️ Checklist before leaving the parking lot
If the car cannot be found for a long time, you should contact the shopping center security service. Security has access to the video surveillance system and can help track the vehicle's route or tell you in which section it was parked. It is also worth checking the P3 level, where the car may have been directed by the parking attendant when the main levels were filled.
Security and video surveillance
The parking area of the Solaris shopping center is under 24-hour video surveillance. High-definition cameras are installed at entrances, exits, driveways and pedestrian areas. Security system allows you to track the movement of vehicles and record any incidents such as accidents, scratches or tampering attempts.
Despite the high level of protection, drivers are not recommended to leave valuables, documents and money in a visible place inside the car. Administration of the shopping center is not responsible for the safety of personal belongings left in the car unless illegal actions on their part have been proven. Locked doors and activated alarms are mandatory safety precautions.
- 🔒 Always lock your car, even when leaving for a short time.
- 👁️ Park in well-lit areas under cameras.
- 📞 Save the shopping center security number in your phone.
- 🚨 If you find damage, immediately record it in the photo and call security.
⚠️ Attention: In the event of an accident in the parking area, do not move cars until traffic police officers arrive or a European protocol is issued, if possible. Movement may make it difficult to determine the circumstances of the incident.
Main conclusion: Parking at the Solaris shopping center is convenient and safe, but requires attention to tariffs and rules. Use your free 2 hours wisely and secure your parking spot.
Accessibility for people with limited mobility
The Solaris shopping center is equipped with special parking spaces for cars driven by disabled people or transporting disabled people. These seats are located as close as possible to the elevator halls and have an increased width for ease of boarding and disembarking. Special markup and signs make these places easily recognizable.
To use preferential seats, you must have the appropriate “Disabled Person” sign on your car and documents confirming your disability. If there are no places at a specialized level, you can use the services of the shopping center staff to escort or park the car with an employee (if such a service is provided).
Frequently asked questions (FAQ)
How to extend free parking time?
Free time can be extended by making purchases at partner stores of the shopping center. To do this, you must obtain a parking voucher at the ticket office or information desk by presenting your receipts. The amount of the check to receive a voucher may vary; check the current conditions at the information desk.
What should I do if the barrier does not open after payment?
Do not attempt to drive through the barrier. Press the operator call button on the payment terminal or contact the support service at the phone number indicated at the counter. The operator will check the payment status and open the barrier remotely or give further instructions.
Is there an electric car charger in the parking lot?
Yes, charging stations for electric vehicles are installed in the parking lot of the Solaris shopping center. They are located in specially designated areas marked with appropriate markings. The use of charging may be paid or free depending on the current shopping center policy.
Is it possible to leave the car overnight?
The parking lot of the Solaris shopping center is intended for visitors during the opening hours of the shopping center. Leaving the car overnight is possible, but will be charged at the maximum daily rate. For long-term parking, it is better to consider alternative options near the shopping center.
Where can I find lost items in the parking lot?
All items found in the parking lot are transferred to the lost and found office of the Solaris shopping center, which is located on the first floor of the shopping center. You can also contact the parking security service to check CCTV footage.