Park & ​​Fly personal account: a complete guide to registration and use

Important: during registration the system may request data driver's license or PTS. This is necessary to identify the owner of the car and prevent fraud. If you are renting a car, provide the details of the lessor.

The email is correct (access to it is needed to recover your password)

Correct phone number (SMS only arrives to Russian numbers)

Vehicle details (make, model, license plate number - they will be needed for booking)

Availability of seats for the desired dates (can be checked before registration)

-->

After successful registration, you will have access to your personal account. We recommend that you immediately fill out your profile: add a car (you can have several), indicate your preferred airport and payment method. This will speed up future bookings.

Login to your personal account and restore access

You can log in to the system via:

• 📧 Email and password (standard method)
• 📱 Phone number (linked during registration)
• 🔑 Social networks (VKontakte, Google, Yandex - if tied earlier)

If you have forgotten your password:

1. Click “Forgot your password?”** on the login page.
2. Enter the email or phone number specified during registration.
3. Follow the instructions in the letter or SMS (reset link is valid 24 hours).

There are times when an account is blocked due to suspicious activity (for example, many failed login attempts). In this case, the system will display a notification asking you to confirm your identity. To unlock you may need:

• 📸 Photo of passport or driver's license
• 📄 Scanned STS or PTS for a car
• 💬 Explanation of the reason for blocking (via the feedback form)

Unlocking takes from 1 to 24 hours. During this period you will not be able to make reservations, so we recommend that you resolve the issue in advance.

How to book a parking space through your personal account

Booking through your personal account is more profitable than paying on the spot, at 15–30% depending on the season. Let's look at the process step by step.

Step 1: Select airport and dates

1. In your personal account, go to the section Booking → New booking.
2. Select airport (Sheremetyevo, Domodedovo etc.).
3. Specify the dates of arrival and departure (minimum period - 1 day, maximum - 90 days).

Step 2: Select parking type

Step 3: Payment and Confirmation

After selecting a seat, the system will offer to pay for the reservation. Available methods:

• 💳 Bank card (Visa, Mastercard, world)
• 🪙 Apple Pay / Google Pay
• 🏦 Bank transfer (for legal entities)
• 🎁 Bonuses (if any on the account)

Please note: when paying by card, the system may block the amount for 1–3 days for checking. If the reservation is cancelled, the money will be returned to the card within 5–7 working days.

Manage your bookings: how to change, cancel or extend

All active bookings are displayed in the section My bookings. Here you can:

• 📅 Change dates (24 hours before check-in, free)
• 🚗 Change car (if the number or model has changed)
• ❌ Cancel reservation (refund depends on the tariff)
• ⏳ Extend the deadline (if the flight is delayed)

Cancellation conditions:

• 🟢 No penalty: 48 hours before arrival
• 🟡 Penalty 50%: 24–48 hours before arrival
• 🔴 Penalty 100%: less than 24 hours

To extend your reservation:

1. Click “Extend”** next to the active reservation.
2. Select new dates (maximum +30 days from original departure date).
3. Pay the difference (if the tariff has changed).

If you are unable to change your booking online (for example due to technical problems), please contact support via:

• 📞 Phone: +7 (495) 123-45-67 (24 hours a day)
• 💬 Chats: WhatsApp, Telegram (@parkfly_support)
• ✉️ Email: support@park-fly.ru (reply within 6 hours)

Hidden functions of your personal account: how to save on parking

Many users are not aware of additional features that help them save money. Here are the most useful ones:

1. Loyalty program

For each paid parking you receive bonuses:

• 🪙 1 ruble = 1 bonus
• 🎁 500 bonuses = 500 rubles discount on your next parking
• 🏆 5,000 bonuses = free day of parking

Bonuses are awarded automatically and are displayed in the section My balance. They can be used when paying for new bookings (but not more than 50% of the order amount).

2. Referral program

Invite a friend on your own referral link (you can get it in your personal account), and both will receive bonuses:

• 👤 You: 300 bonuses after your friend’s first payment
• 👥 Friend: 10% discount on first booking

3. Seasonal promotions

The service regularly holds promotions, which are announced in your personal account or by email. For example:

• 🎄 New Year's discount: -20% for bookings from December 20 to January 15
• ☀️ Summer Sale: -15% when paying 30 days before travel
• ✈️ Promotion for frequent flyers: free transfer with 5 bookings per year

4. Corporate rates

If you often fly on business trips, sign up for a corporate account. To do this:

1. Write to corp@park-fly.ru with the topic “Corporate tariff”.
2. Attach a scan of a document confirming your business trip (ticket, invitation).
3. Get discount up to 25% for all bookings.

Common problems and their solutions

Even experienced users sometimes have difficulties. Let's look at the most common ones.

1. Booking confirmation does not arrive

What to do:

• Check the folder "Spam"** in mail.
• Make sure that the email is entered correctly (sometimes users enter an old email).
• Check the SMS - sometimes confirmation comes there.
• If all else fails, write to support indicating your reservation number.

2. Error when paying by card

Causes and solutions:

• 💳 Insufficient funds: Check your balance or try a different card.
• 🔒 Bank blocking: Call the bank and confirm the payment.
• 🌍 Geographical restrictions: If the card is from a foreign bank, 3D-Secure may be required.
• ⏳ Technical work: Try paying later or using another method.

3. I can’t find my car in the parking lot.

Tips:

• Use parking map** in the mobile application - free and occupied spaces are marked there.
• Contact the administrator on duty (the telephone number is indicated on the information stand).
• If the car is towed, check the section Fines/Evacuations in your personal account.

4. The amount to be paid does not match

This may happen if:

• You changed the booking dates, but did not recalculate the cost.
• Seasonal rates apply (for example, prices are higher on holidays).
• You have selected additional services (washing, electric vehicle charging).

Solution: check the details in the receipt (section Payment history) or check with support.

Park & Fly mobile application: features and differences from the website

Application Park & Fly available for iOS (App Store) and Android (Google Play). It duplicates the functionality of the site, but has several unique features:

Advantages of the mobile application:

• 📲 Push notifications about the status of the reservation (confirmation, check-out reminder).
• 🚗 Navigation to the parking lot taking into account traffic jams (integration with Yandex.Maps and Google Maps).
• 🔄 Quick renewal of reservation in 2 clicks (without entering card details).
• 📸 Photo recording of the car upon arrival/departure (for insurance cases).

How to use:

1. Download the application and log in with your details (the same as on the website).
2. Turn on notifications in your phone settings.
3. Add the car to your profile (this will speed up the booking).
4. Use the section Nearest parking lotsto find available seats in real time.

Please note: the app is sometimes available exclusive promotions, which are not on the site. For example, in May 2026, application users received additional 5% discount to covered parking.

Cons of the application:

• 📱 Takes up space on the phone (about 150 MB).
• 🔄 Sometimes it requires updating (if some function does not work).
• 📶 The site works slower when the Internet is weak.

FAQ: answers to frequently asked questions

If your question is not listed, check the section “Help”** in your personal account or contact support. They will respond within 6 hours (on weekdays) or 24 hours (on weekends).