Reviews of the State Unitary Enterprise "Mosgortrans": the truth about Moscow public transport in

State Unitary Enterprise "Mosgortrans" - one of the largest enterprises in Russia, managing Moscow bus, trolleybus and tram fleet. Its transport carries millions of passengers every day, but how do real people evaluate the quality of services? Should you trust this carrier or is it better to look for alternatives? In this article we have collected current reviews 2026 from passengers, drivers and experts, and also sorted out the most controversial moments - from the cleanliness of salons to the work of dispatch services.

Opinions about "Mosgortrans" are radically divided: someone praises for punctuality and new rolling stock, and someone scolds for overcrowded routes and rude staff. We have analyzed thousands of comments on forums, social networks and official platforms to highlight objective pros and cons. You will also learn how to complain about drivers, check traffic fines and monitor route network updates.

⚠️ Attention: Reviews about State Unitary Enterprise "Mosgortrans" often subjective - much depends on the specific route, time of day and even the model of transport. For example, new electric buses "KAMAZ-6282" get more positive ratings than older ones LiAZ-5292.

1. Pros of Mosgortrans: what do passengers praise?

Despite criticism, the company has undeniable advantages, which even ardent skeptics note. The main plus is coverage scale: Mosgortrans serves more than 300 bus, 80 trolleybus and 40 tram routes, connecting remote areas of Moscow with the center. Without this transport, many suburban residents would have to spend 2-3 times longer on the road.

The second key point is fleet renewal. Since 2018, the company has been actively replacing old cars with new, more comfortable models. For example, electric buses (such as "BKM-E433" or "KAMAZ-6282") now make up more than 30% of the bus fleet, and by 2026 their share should increase to 50%. Passengers note that in the new cabins:

• 🪑 Comfortable seats with an ergonomic backrest (unlike the hard plastic chairs in old LiAZakh).
• 📶 Free Wi-Fi (although the speed is often slow during rush hour).
• 🔌 USB connectors for charging gadgets (not available in all models).
• 🌡️ Climate control, which really works (unlike the “ovens” in old trolleybuses in the summer).

Passengers also note an improvement information transparency: they are now hanging at bus stops QR codes with a schedule, and in the salons there are electronic boards with the name of the next stop. A mobile application was launched in 2023 "Mosgortrans: Schedule", where you can track vehicles in real time (although it still works intermittently).

2. Main disadvantages: what do passengers complain about?

Mosgortrans has no less critics than fans. The main complaints relate to overcrowding during rush hour, at unpredictable intervals and problems with drivers. Let's look at the most common complaints:

1. “The buses run whenever they want.”. Despite the promised schedule, many passengers complain that transport arrives 10–30 minutes late or even “merges” (especially in the evening). For example, on the route № 75 (metro station "Yugo-Zapadnaya" - metro station "Tyoply Stan") the interval in the evening can reach 40–50 minutes instead of the stated 15.

2. Drivers are rude. This is one of the most painful topics. Reviews often contain stories about how drivers:

• 🗣️ Refuse to stop at the bus stop if a passenger ran up at the last moment (although according to the rules they should let you through).
• 🚫 Ignore requests turn on the air conditioner or open a window in a stuffy interior.
• 📵 Prohibited from talking on the phone, although there are no official prohibitions on this.
• 🚨 They make scandals due to payment of travel (for example, if a passenger forgot his Troika card).

3. Dirt and vandalism in salons. Despite the new cars, many passengers complain about seats filled with trash, broken glass and non-functioning USB ports. The situation is especially bad at night, when transport is often used as a “shelter” for homeless people.

⚠️ Attention: If you are faced with systemic delays on a specific route, check its status on the website "Moscow Transport". Sometimes delays are due to road repairs or accidents, about which Mosgortrans does not always promptly inform.

3. Reviews from Mosgortrans drivers: what do they say from the inside?

The opinions of company employees often differ from the opinions of passengers. Drivers complain about harsh working conditions, low salaries and unfair fines. We interviewed several current and former employees to understand the challenges they face on a daily basis.

1. Unrealistic plans and fines. Drivers are set tight schedules, which are difficult to complete due to traffic jams and passenger traffic. For example, on the route № 64 (metro station "Altufyevo" - metro station "Bibirevo") the driver must meet the 1 hour 20 minutes, although in reality the trip takes 1 hour 50 minutes. Lateness of more than 5 minutes will result in reprimands and fines (up to 5,000 rubles).

2. Problems with technology. Even new buses often break down:

• 🔋 Batteries (especially in electric buses in winter).
• 🚪 Doorsthat jam or open spontaneously.
• 📡 GPS systems, which is why dispatchers fine for “failure to come on line.”

3. Conflicts with passengers. Drivers admit that they are sometimes rude in response to provocations: some throw garbage, some try to drive through without paying, and some simply insult. At the same time DVRs They only record sound, not video, so it can be difficult to understand the situation.

💡 Helpful tip: If you come across a polite driver, you can thank him through feedback system on the Mosgortrans website. To do this you need to specify route number, travel time and bus number (it is indicated on the windshield).

4. How to complain about Mosgortrans: step-by-step instructions

If you are faced with violations (lateness, rudeness, dirt in the cabin), you can file a complaint. There are several official channels:

1. Hotline:

• 📞 Phone: +7 (495) 539-54-54 (round the clock).
• ⏱️ Response time: up to 30 days (by law).

2. Online form on the website:

1. Go to feedback page.
2. Select the topic of the complaint (for example, “Violation of traffic schedule”).
3. Specify route number, time of incident and vehicle number.
4. Attach a photo/video (if available).

3. Mobile application "Mosgortrans":

• 📱 In the “Feedback” section you can send a complaint with geolocation.
• 📌 The application automatically attaches route data.

⚠️ Attention: If the complaint concerns driver, be sure to indicate it personnel number (it hangs on the ID next to the photo). Without this, the data will not be transferred to the security service.

5. Fines for traveling without a ticket: how to check and challenge?

Mosgortrans controllers actively fine for travel without a ticket or with unpaid Troika card. Fine amount in 2026:

• 💰 1,000 rubles - if paid within 20 days.
• 💰 2,500 rubles - if you are late with payment.

You can check the fine:

1. On the website "Pay the fine" (by resolution number).
2. In the mobile application "Traffic police fines" (if the fine was transferred to the GIS GMP).

💡 How to challenge a fine? If you are sure that you paid for the fare, but the inspector issued a fine, you need to:

1. Write a complaint to Head of the Mosgortrans control service (address: Moscow, st. Stakhanovskaya, 24).
2. Attach payment receipts (if you paid by card) or screenshot of Troika balance.
3. Send by registered mail or via online form.

Important: If the fine is not paid within 70 days, the case will be sent to court, and the amount may increase to 5,000 rubles + enforcement fee.

6. The future of Mosgortrans: what will change in 2026–2026?

Moscow authorities promise radical changes in the work of the enterprise. Here's what's planned:

Direction	What will change	Deadlines
🚌 Bus depot	Replacement of all diesel buses with electric buses and gas models.	Until 2027
📱 Digitalization	Implementation contactless payment in the face (like in the subway) and improving the mobile application.	2026–2026
⏱️ Motion intervals	Reducing intervals by busy routes (for example, № 12, № 39).	From 2026
👨‍✈️ Driver training	Courses on communication with passengers and anti-stress driving.	Already running

💡 Helpful tip: To stay updated on changes, subscribe to the official Telegram channel of Mosgortrans. They publish news about new routes, repairs and transport replacements.

What will happen to trolleybuses?

In 2026, it is planned to close several trolleybus routes (for example, No. 33 and No. 41) due to low profitability. They will be replaced by electric buses. The full list of changes will be published on the Moscow Transport website a month before the reform.

7. Alternatives to Mosgortrans: is it worth looking for other options?

If you are not satisfied with the quality of Mosgortrans services, you can consider alternatives:

• 🚇 Metro + MCC - the fastest way to travel, but there are not stations everywhere.
• 🚆 Suburban trains — convenient for traveling to the region (for example, to Balashikha or Khimki).
• 🚖 Car sharing (Delimobil, BelkaKar) - beneficial for short trips, but expensive for frequent trips.
• 🚲 Bicycles and scooters — the infrastructure of bicycle paths has been developed in Moscow.

💡 Key Takeaway: Mosgortrans remains the most accessible mode of transport for most Muscovites, but if you care punctuality and comfort, it is worth combining it with other options.

FAQ: Frequently asked questions about Mosgortrans

🔍 How can I find out which bus is traveling on my route - new or old?

You can view the bus model in the mobile application "Mosgortrans: Schedule" (in the route card). Also, new cars usually have green numbers (electric buses) or blue stripes on the body.

⏰ Why doesn't the bus arrive on schedule?

The reasons may be different: traffic jams, accidents, transport breakdowns or driver shortage. Check the route status on the website "Moscow Transport" — delays are displayed there.

💳 Is it possible to pay for travel with a card instead of Troika?

Yes, from 2022 it works on all buses, trolleybuses and trams contactless payment bank cards (Visa, Mastercard, Mir). The fare is the same as on Troika - 45 rubles (for 2026).

🚨 Where can I complain if the driver refuses to stop?

Needs to be fixed bus number and driver's personnel number, then write a complaint via online form or call the hotline +7 (495) 539-54-54.

🔋 Why does the air conditioner often not work in electric buses?

Electric buses (for example, KAMAZ-6282) have a limited range, and drivers sometimes turn off the air conditionerto save battery. This is a violation, and you can complain about it to the control service.