If you are looking "Auto My" phone number To resolve the issue of fines, evacuation or payment for services, first of all make sure that you call the official contact center - 8 (495) 540-40-40 (for Moscow) or 8 (800) 222-09-90 (free in Russia). Fraudsters often replace numbers in search results, passing them off as a service hotline. For example, in 2023, cases were recorded where attackers created clone sites with numbers starting with +7 (9xx), and demanded payment of “non-existent fines” under threat of evacuation.
The official Auto Moe numbers are linked to regional branches and have the format 8-800-xxx-xx-xx or 8 (495/499/812) xxx-xx-xx. If you receive an SMS with a number different from these formats, or the operator asks you to transfer money to a card, this is a 100% scam. Before calling, please check the current contact information at official website, since numbers may change when the support service is reorganized.
Official phone numbers of "Auto Moe" by region
Auto Moe contact centers operate in every constituent entity of the Russian Federation, but the numbers vary. Below are current data for 2026, confirmed on the company’s website. If your region is not listed, use a general toll-free number 8 (800) 222-09-90.
| Region | Phone | Opening hours |
|---|---|---|
| Moscow and Moscow region | 8 (495) 540-40-40 | around the clock |
| St. Petersburg and Leningrad region | 8 (812) 336-90-90 | 08:00–20:00 |
| Yekaterinburg | 8 (343) 300-40-40 | 09:00–19:00 |
| Kazan | 8 (843) 200-90-90 | 08:30–18:30 |
| Krasnodar | 8 (861) 200-40-40 | 09:00–18:00 |
⚠️ Attention: Numbers with code +7 (9xx) (mobile) do not belong to “Avto Moe”. If you receive a call from such a number and introduce yourself as a service employee, do not provide personal information or click on any links. This is a typical phishing scheme when scammers imitate a call from the traffic police or a car service center in order to lure money for “unpaid fines.”
How to check that the “Auto Moe” phone number is real
To avoid becoming a victim of scammers, use these verification methods:
- 🔍 Check the number with the data on official website. Pay attention to the domain - the correct address ends with
avtomoe.ru, not onavto-moe.comor similar variations. - 📞 Call the general number 8 (800) 222-09-90 and check the current contact for your region. The operator must provide his full name and position - if he refuses, this is a reason to be wary.
- 📧 Write to official VKontakte group or by mail
info@avtomoe.ru. Employees will confirm or deny the number. - 🚨 Check the number through services like WhoCalled. If there are complaints about fraud, do not call.
If you have already contacted scammers, immediately block your card via mobile banking and file a police report under Article 159.3 of the Criminal Code of the Russian Federation (fraud using electronic means). "Avto Moe" does not have the right to demand payment of fines over the phone - all payments go through Public services or bank terminals.
What to do if “Auto Moe” does not answer calls
During peak hours (typically 10:00 am to 4:00 pm), the helplines may be busy. If they do not answer you, try alternative methods of communication:
- 📩 Email: Write to
support@avtomoe.ruindicating the car number, driver's license and the essence of the problem. The response will arrive within 1–3 business days. - 💬 Chatbot in Telegram: @AvtoMoeBot. Suitable for checking fines and evacuation status.
- 📝 Personal visit: Office addresses are on the website in the “Contacts” section. In Moscow, the main office is located at
st. Nizhnyaya Syromyatnicheskaya, 10. - 📢 Social networks: Answers in VKontakte or Telegram They usually arrive faster than over the phone.
If the problem is urgent (for example, your car was towed) and you cannot get in touch, contact the traffic police duty department by phone 102 or through the “Government Services” application. Avto Moe tow trucks are required to have an agreement with the police, so information about the location of the car can be clarified there.
☑️ Checklist before calling “Auto Moe”
Common reasons for calling Auto Moe
In most cases, car owners contact the service with the following questions:
| Reason for call | Where to call | What to prepare |
|---|---|---|
| Car evacuation | 8 (495) 540-40-40 (Moscow) | License plate number, evacuation address, VU data |
| Paying a parking fine | 8 (800) 222-09-90 | Resolution number, card details |
| Challenging a fine | Email or personal visit | Photo from the scene of the violation, copy of the resolution |
| Problems with parking (the terminal does not work) | 8 (495) 540-40-40 (option 2) | Parking address, terminal number |
⚠️ Attention: If you receive a call demanding that you pay a fine for “wrong parking” without presenting a warrant, this is a scam. “Avto Moe” does not have the right to issue fines - only the traffic police do this. The maximum that the service can do is to impose a fee for parking in a paid parking lot (but even then only through official channels).
How to file a complaint about the work of “Auto Moe”
If service employees are rude, ignore requests, or break the law (for example, they tow a car without reason), you can file a complaint:
- To the management of the company. Write a letter to
claims@avtomoe.ruwith a detailed description of the situation. In the subject line, indicate “Complaint against employee [full name].” - To Rospotrebnadzor. If we are talking about a violation of consumer rights (for example, an unreasonable fine), submit an appeal through department website.
- To the prosecutor's office. In case of serious violations (extortion, arbitrariness), file a statement with the territorial prosecutor's office or through Internet reception.
In your complaint, be sure to include:
date and time of the incident, Full name of the employee (if known) phone number, from which they called, and essence of the problem. Attach screenshots of correspondence, audio recordings of conversations, or payment receipts. The period for consideration of a complaint is up to 30 days.
Sample complaint to "Avto Moe"
In the header, indicate your full name, address, contacts and car number. In the text, describe the situation in as much detail as possible, with references to regulations (for example, Article 16 of the Law “On Protection of Consumer Rights”). Finally, request a written response within 10 days.
Common mistakes when calling “Auto Moe”
Many car owners lose time and nerves due to typical mistakes when communicating with customer support. That's what it's impossible do:
- 🗣️ Argue with the operator. Even if you feel like you are being deceived, remain calm. Rudeness can lead to refusal of help.
- 📱 Trust calls from unknown numbers. Fraudsters often introduce themselves as employees of Auto Moe and demand urgent payment of a fine.
- 💳 Provide card details. Official operators never ask for card number, CVV or passwords.
- 📄 Sign documents without reading. If you are asked to come to the office to draw up an “agreement”, carefully study the text - there may be hidden fees.
Critical: If you receive an SMS asking you to call a number starting with +7 (9xx), and the threat of evacuation is a 100% scam. “Avto Moe” does not send such messages. Check fines only through Public services or the traffic police website.
If the operator refuses to help, ask to speak to the shift manager. By law, they are required to provide the name and position of the employee who serves you.
Alternative ways to solve problems with “Auto My”
If telephone support does not solve your problem, try these methods:
- 🌐 Personal account on the website. Register for avtomoe.ruto check fines and pay for services without calling.
- 📱 Mobile application. The App Store and Google Play have the official “Auto My” application, where you can challenge a fine or find a towed car.
- 🏛️ Contacting the traffic police. If the car was towed illegally, file a complaint with the police - they are obliged to check the validity of the service’s actions.
- 📊 Public organizations. The Society for the Protection of Motorists' Rights operates in Moscow (ozpp.ru), which provides free consultations on controversial situations.
If your question concerns parking payment, check if you have the “Autopayment” service enabled in your banking application. Sometimes write-offs occur automatically, and the owners think that this is a fine. To disable automatic payments, go to your bank account or call your credit institution’s hotline.
The main rule: “Avto Moe” does not have the right to fine or tow a car without a traffic police order. All requests for payment must be accompanied by official documentation.
FAQ: Answers to frequently asked questions about Auto Moe phones
❓ Can you trust “Auto My” numbers from Yandex or Google?
No, not always. Search engines often show outdated or fraudulent numbers in search results. Check your contacts only official website.
❓ What should I do if money was debited from my card after calling “Auto Moe”?
Immediately block the card via mobile banking and contact the police to report fraud. Also write to the bank support - sometimes it is possible to challenge the write-off.
❓ How do I find out where my car was towed?
Call on 8 (495) 540-40-40 (Moscow) or check via search service for evacuated vehicles on the website. You can also check the information at the traffic police duty station by phone 102.
❓ Is it possible to challenge a fine from “Avto Moe”?
Yes, if you consider it unreasonable. Write a claim to claims@avtomoe.ru or file a complaint via Moscow Mayor's portal (for the capital). The period for challenging is 10 days from the date of receipt of the decision.
❓ Why does the “Avto Moe” operator ask you to name the series and license number?
This is normal practice for identifying the owner of a car. However don't report other personal data (for example, passport or card number). If the operator insists on this, hang up.