Delivery service Deliveryist has become one of the key players in the courier services market in Russia, uniting thousands of performers and millions of orders daily. For couriers, the rating in the application is not just a number, but a ticket to high-paying orders, premium rates and stable income. However, many beginners underestimate how much customer assessment and internal metrics affect the availability of shifts, the amount of remuneration and even the risk of account blocking.
In this article we will look at what makes up the rating in Delivery man, what hidden rating thresholds determine priority when distributing orders, and why even 4.7 points may not be enough to work in prestigious areas of Moscow or St. Petersburg. We’ll also give you a checklist of actions that will help you quickly increase your rating if it has suddenly dropped after several negative reviews.
What is a rating in Dostavist and how is it calculated?
Courier rating in Delivery man is a dynamic indicator that is formed based on four key components:
- 📊 Customer ratings (from 1 to 5 stars) - weight 50%. Each review is taken into account for 30 days, after which its impact gradually decreases.
- ⏱️ Order fulfillment speed - weight 25%. This includes the time from order acceptance to delivery confirmation, as well as compliance with promised intervals.
- 📦 Delivery Success Rate - weight 15%. Cancellations due to the fault of the courier (for example, “couldn’t find the address”) hit the rating hard.
- 🚗 Activity and reliability - weight 10%. Regular shifts, no missed orders without a good reason.
It is important to understand that the system takes into account not only the average score, but also trends. For example, if you had 10 orders with a rating of 5.0 in the last 7 days, and 4.5 in the previous 20 days, your overall rating will begin to increase faster than if reviews were evenly distributed. This is done in order to motivate couriers to improve the quality of their work. right now, rather than relying on old achievements.
Interesting fact: in Deliveryist used weighted rating system, where negative reviews (1–2 stars) have more “weight” when calculating the rating than positive ones. That is, one unit can cancel the effect of five fives. This is done in order to filter out unscrupulous performers, but often becomes a cause of dissatisfaction among couriers who encounter inadequate clients.
How rating affects access to orders: 2026 thresholds
B Deliveryist valid multi-level order distribution system, where the rating determines which shifts and types of deliveries will be available to you. Here are the current thresholds for 2026:
| Rating | Available orders | Limitations | Bonuses |
|---|---|---|---|
| 4.9–5.0 | All orders, including premium ones (restaurants, flowers, pharmacies) | No | Priority in distribution, bonuses for impeccable work |
| 4.7–4.8 | Most orders except VIP clients | Access to deliveries in the central regions of Moscow/St. Petersburg is limited | Opportunity to participate in promotions |
| 4.5–4.6 | Only standard orders (groceries, goods from stores) | No access to shifts during peak hours (lunch, dinner) | No |
| Below 4.5 | Only low priority orders (remote areas, small amounts) | Risk of account blocking if it falls below 4.3 | No |
The critical value is 4.3 points. If it falls below this threshold, the account is automatically subject to moderation, and the courier loses access to new orders until it is verified by the support service. After this, the rating can be restored only by completing a series of test deliveries (usually 5–10 orders with a rating of 5.0).
If your rating drops to 4.4–4.5, temporarily abandon orders in problem areas (for example, with poor navigation or high density of apartment buildings). It's better to focus on simple deliveries with minimal risk of negative feedback.
One more nuance: in Deliveryist used geolocation filter. For example, if your rating is 4.8, but you have had several complaints in a particular area of Moscow, the system may temporarily restrict your access to orders in that area, even if the overall performance is good. It's called "local ban" and usually lasts 1–2 weeks.
Hidden bonuses for highly rated couriers
Many couriers do not know that when rating 4.9+ in Deliveryist access to hidden bonuses opens, which can increase income by 20–30%. Here's what awaits you:
- 💰 Premium rates. For orders in central areas or during peak hours, you receive increased payment (for example, +50–100 rubles to the standard rate).
- 🎁 Weekly bonuses. With a stable rating of 5.0 for 7 days, you receive an additional payment (usually 300–500 rubles).
- 🚀 Distribution priority. You are the first to be offered the most profitable orders (short routes, high tips).
- 📱 Access to beta testing of new features. For example, the ability to select orders from a list rather than wait for automatic distribution.
In addition, couriers with a 5.0 rating receive invitations to training webinars from Delivery drivers, where they talk about how to optimize routes, communicate with customers and increase tips. This knowledge helps you earn 15–20% more than the average performer.
How to check if you are receiving premium rates?
To find out if higher rates apply to you, please visit Statistics → Weekly income and compare payments for similar orders in different areas. If in the center of Moscow you received 250 rubles for delivering pizza over 2 km, and in a residential area for the same kilometer - 180, then the premium tariff works.
However, there is also a downside: with a rating of 5.0, the system begins to expect you to perfect execution of every order. Even one 4.0 rating can result in a temporary downgrade. Therefore, experienced couriers with the highest ratings often refuse risky orders (for example, delivery to office centers with a access system or to houses without intercoms) so as not to spoil the statistics.
Top 5 reasons for rating drops and how to avoid them
Even experienced couriers sometimes experience a sudden drop in ratings. Here are the most common causes and ways to prevent them:
- Errors in the route. Customers often give low ratings if delivery took too long. Use Yandex.Navigator or Google Maps taking into account traffic jams, and not the built-in map in Deliveryist — it sometimes gives suboptimal routes.
Plot the route in advance, before accepting the order|Check traffic jams every 5 minutes|Use alternative roads if the main one is busy|Agree on delays with the client in advance-->
- Problems with payment. If the client chooses to pay in cash and you don’t have change, this is guaranteed to lead to a negative review. Always take change notes with you (100, 200, 500 rubles).
- Order discrepancy. For example, a client ordered a cola, and you brought Fanta. Always check the contents of the package before handing over, especially if your order was collected at a supermarket.
- Impolite communication. Even if the client is at fault (for example, does not answer calls), behave correctly. One rude answer can result in a complaint and blocking.
- Technical glitches. If the application Deliveryist freezes or does not record delivery, immediately write to support with a description of the problem. Otherwise, the order may be counted as unfulfilled.
Pay special attention deliveries to offices. This is where problems most often arise:
- 🏢 The client did not warn about the access system.
- 📋 You need to fill out the visitor log, which takes time.
- 🚪 The office is on the top floor without an elevator.
If you see that the delivery address is a business center, check with the client in advance about how best to deliver the order (for example, leave it with a security guard or meet at the entrance).
The most common reason for complaints is that the delivery time does not correspond to the promised interval. Even if traffic jams are to blame, the customer will rate the order lower. Always allow +10–15 minutes for force majeure.
How to quickly increase your rating: a working strategy
If your rating drops to 4.4–4.6, don't panic. It can be restored in 1–2 weeks if you follow a clear plan:
- Focus on simple orders. Choose deliveries to residential areas with good navigation, where the risk of errors is minimal. Avoid:
- 🏙️ City center (difficult parking, traffic jams).
- 🏢 Office centers (access mode).
- 🛒 Orders from supermarkets (risk of errors during collection).
If the rating drops below 4.3 and the account is blocked, proceed as follows:
- Write to support Delivery drivers with an explanation of the reason (for example, “there were technical problems with the navigator”).
- Attach screenshots of supporting documents (if any).
- Complete 5 test orders with a score of 5.0 (provided by support).
- ❌ Take orders without checking the route. For example, you agree to delivery 2 km away, but in fact you have to travel 5 km due to one-way traffic. The client sees the delay and gives a low rating.
- ❌ Ignore customer comments. If a customer writes “don’t call, leave it at the door,” but you call anyway, that’s a guaranteed complaint.
- ❌ Save on small things. For example, not buying a package for an order or not taking change. Clients pay attention to such moments.
- ❌ Sports with clients. Even if the client is wrong, behave politely. One conflict can result in account blocking.
Usually the account is unblocked after 1-3 days.
After restoring the rating to 4.7+, start gradually adding more complex orders, but no more than 1-2 per shift. This way you can maintain a high score without risk.
Frequent mistakes that spoil the ratings for beginners
New to Deliveryist often make the same mistakes, which lead to a rapid drop in rating. That's what can't do:
Another common mistake is accepting orders at the last moment of the shift. If you have 10 minutes left until the end of the working day, and the order requires 20 minutes to complete, it is better not to take it. The system will count this as a failed delivery and the rating will drop.
What to do if a client threatens a low rating?
If the customer is unhappy and says they will give it 1 star, politely apologize and offer a solution (such as refunding the shipping fee out of your own pocket). Then write to support Delivery drivers with an explanation of the situation. Sometimes a negative review can be canceled if you provide evidence (screenshots of correspondence, photo of the order).
Also avoid ordering from marked "Urgent", if you are not sure that you will be able to deliver them on time. Such orders often come with strict customer oversight and an increased risk of complaints.
How rating affects earnings: real numbers
Let's calculate how much you lose in monetary terms with a low rating. Let’s take for example a courier on a bicycle in Moscow:
| Rating | Average earnings per shift (8 hours) | Number of orders per shift | Average payment per order |
|---|---|---|---|
| 4.9–5.0 | 2 500–3 000 ₽ | 12–15 | 180–220 ₽ + tip |
| 4.7–4.8 | 1 800–2 200 ₽ | 10–12 | 150–180 ₽ |
| 4.5–4.6 | 1 200–1 500 ₽ | 8–10 | 120–150 ₽ |
| Below 4.5 | 800–1 000 ₽ | 5–7 | 100–120 ₽ |
As can be seen from the table, the difference between a courier with a rating of 5.0 and 4.5 can reach 2,000 rubles per shift. When working 5 days a week this is 40,000 rubles per month - almost half of the average courier income!
In addition, highly rated couriers receive more tips. According to statistics Delivery drivers, customers leave a tip 60% of the time if the courier's rating is 4.9+, and only 20% of the time if the rating is below 4.7. The average tip size is from 50 to 200 rubles per order.
Raising your rating from 4.6 to 4.9 can increase your income by 30-50% through premium orders, tips and bonuses. This is the case when investing effort in the quality of work pays off very quickly.
FAQ: Answers to frequently asked questions about ratings in Dostavist
Is it possible to reset negative reviews?
No, it is impossible to completely remove negative ratings, but their influence weakens over time. Reviews “age” and after 30 days their weight when calculating the rating decreases. To speed up the process, collect as many new positive reviews as possible - they will “wash out” the old low ratings.
Why did the rating suddenly drop to 4.8 after 5.0 without new reviews?
This is due to recalculation of weights. System Delivery drivers periodically updates the rating algorithm, and old reviews may receive less weight. Also check to see if there have been any complaints about your recent orders - sometimes customers leave negative reviews after a few days.
How to find out who gave a low rating?
In the application Deliveryist There is no function to view specific customers who left a review. However, you can see general statistics in the section Profile → Rating → Rating history. If you see that your score has dropped after a specific order, try to remember what went wrong and avoid similar situations in the future.
What should you do if a client deceives you into giving 1 star?
Write to support Delivery drivers with a detailed description of the situation. Attach screenshots of correspondence with the client, a photo of the order (if there is evidence that everything was done correctly). In 30% of cases, such reviews are canceled after verification. The main thing is to respond quickly, within 24 hours after the incident.
How many orders do you need to complete to raise your rating from 4.5 to 4.7?
This depends on current statistics, but on average you will need 15-20 orders with a rating of 5.0. Use the “easy ordering” strategy (see section above) and ask customers to leave reviews. Also remember that order cancellations caused by you will reset your progress, so avoid them.