Branch MTBank on Lev Tolstoy Street, 10 - one of the key ones for Minsk residents, especially for those who plan to apply car loan, CASCO insurance or open a deposit for the purchase of a car. In 2026, the bank is actively positioning itself as a partner of car owners, offering special loyalty programs for clients with existing transport loans. But how comfortable is the service here? Is it worth going to this particular branch or is it better to choose another?
We have analyzed more than 150 reviews on Yandex.Maps, Google Maps and banking forums over the past 6 monthsto identify the real pros and cons of the branch. Particular attention was paid to nuances that are important for car owners: the speed of processing loans secured by a vehicle title, the qualifications of employees in insurance products and the availability of parking next to the branch. The article contains honest customer assessments, comparisons with other MTBank branches in Minsk and tips on how to save time during your visit.
Where is the branch located and how to get to it?
Address st. Lev Tolstoy, 10 located in the central part of Minsk, within walking distance from the metro station "Lenin Square". This makes the department convenient for those who arrive by public transport. However, for car owners the situation is more complicated:
- 🚗 Parking: There is no private parking lot next to the bank. The nearest paid parking lots are on the street. Kirov (300 m) and st. Karl Marx (400 m). Cost - from 1.5 BYN/hour.
- 🚇 Metro: 7 minutes walk from the exit from the metro station "Lenin Square" (exit towards Lenin Street).
- 🚌 Buses/trolleybuses: stop "Lenin Square" (routes 1, 3, 5, 6, 11, 24, 39, 44, 69).
An important nuance for those who plan to apply car loan: in this department there is no separate window for loans secured by PTS. All transactions go through universal managers, which can increase waiting times. If you need to complete a transaction urgently, it is better to make an appointment by phone in advance +375 (17) 289-91-91 (ext. 1 for the credit department).
Opening hours and service schedule in 2026
The department operates on MTBank standard schedule, but with some features that clients are often unaware of:
| Day of the week | Opening hours | Notes |
|---|---|---|
| Monday–Friday | 09:00–18:00 | Lunch break from 13:00 to 14:00 (loan documents are not accepted at this time!) |
| Saturday | 09:00–15:00 | Only the cash register works. Loan specialists - until 14:00. |
| Sunday | Day off | — |
| Last working day of the month | 09:00–17:00 | The ticket office closes at 16:30. |
⚠️ Attention: If you are planning to apply CASCO insurance or car loan, come before 15:00 on weekdays. After this time, managers begin to close deals, and your documents may be postponed to the next day. On Saturday, credit products are issued only until 13:30 - later only payments and applications for debit cards are accepted.
Advice for car owners: if you need extend the MTPL policy or CASCO, do it in advance through MTBank personal account (mtbank.by). At the Lev Tolstoy branch there are often queues for insurance products due to the limited number of specialists.
Customer reviews: pros and cons of the branch
Analysis of reviews shows that the branch on the street. Lev Tolstoy, 10 has rating 3.8 out of 5 (according to Yandex.Maps as of May 2026). The main customer complaints are related to long wait and shortage of car loan specialists. However, there are also positive aspects.
Pros (according to reviews)
- 👍 Convenient location: Many clients note the proximity to the center and metro.
- 👍 Polite staff: 60% of reviews mention the friendliness of the employees (especially cashiers).
- 👍 Wide range of products: here you can apply for a car loan, insurance, and a deposit in one window.
- 👍 Fast payment processing: Lines at the checkout usually move quickly (up to 15 minutes).
Cons (according to reviews)
- 👎 Long waits for loan officers: on peak days (Wednesday and Friday), the queue for consultation on car loans reaches 1.5–2 hours.
- 👎 Lack of parking: 40% of negative reviews are related to parking problems near the bank.
- 👎 Errors in documents: several clients complained about incorrectly drawn up loan agreements (especially for programs with state support).
- 👎 Lack of a terminal for paying traffic police fines: Despite the fact that the bank positions itself as “friendly to car owners,” it is not possible to pay fines through the terminal - only through the cash desk.
💡 Helpful tip: If you need to issue car loan with state support (according to Decree No. 185), it is better to make an appointment in advance through the bank’s website. This branch often does not have enough forms for such loans, and they have to be ordered from the head office, which increases the processing time to 2-3 days.
What documents are most often forgotten by clients?
According to employee reviews, clients most often forget:
- Vehicle registration certificate (if the loan is secured by a car)
- Certificate of income in the bank form (not 2-NDFL!)
- A copy of the PTS with a note about the absence of encumbrances
- OSAGO policy (if CASCO is issued)
Features of issuing car loans in this branch
Branch on the street. Lev Tolstoy, 10 does not specialize in car loans, but offers all standard MTBank products for purchasing vehicles. Here's what you need to know:
- Application processing time: from 1 to 3 working days (depending on the loan amount). For cars costing up to 30,000 BYN, the decision is made within 24 hours.
- Interest rates: from 12.9% per annum (according to programs with state support) up to 18,5% (standard loans).
- Maximum amount: up to 90% of the cost of the car (for new cars) and up to 70% (for used cars over 5 years old).
- Requirements for the borrower: age from 21 years, work experience at the last place of work - at least 6 months, Belarusian citizenship.
⚠️ Attention: In this department do not work with loans for cars older than 10 years (unlike some other branches of MTBank). If you are planning to buy a used car 2013 or older, contact the branch at 121 Nezavisimosti Ave. - there are more favorable conditions.
Also here do not issue loans secured by PTS for legal entities - only for individuals. If you need to finance a car for an LLC or individual entrepreneur, you will have to go to MTBank central office on the street Surganova, 37.
Passport (original + copy)|Vehicle registration certificate (if the car is pledged)|Income certificate (according to the bank form)|Copy of the work record book (certified by the employer)|PTS (if you are buying a used car)-->
Car insurance: CASCO and OSAGO
The department offers a full range of insurance products for car owners, but there are some nuances:
- 📋 CASCO: can be issued either together with a car loan or separately. The cost of the policy depends on the car model, the driver’s experience and the history of insurance claims. For example, for 2020 Volkswagen Polo the cost of CASCO will be ~1,200 BYN per year (with a deductible of 500 BYN).
- 🚘 OSAGO: is issued quickly (10–15 minutes), but only if you have a valid diagnostic card. Without it, you will be denied a policy.
- 🔄 Renewal of policies: can be done through your personal account, but if you have CASCO with franchise, it’s better to come to the department - they will help you recalculate the cost, taking into account accident-free driving.
💡 Helpful tip: If you are registering CASCO at MTBank, ask the manager about the program "Bonus for accident-free operation". If there are no insured events during the year, you receive a 10% discount on the next policy. However, this department often “forgets” to tell clients about this program.
⚠️ Attention: If you buy a used car on credit, the bank will definitely require CASCO for the first year. You can refuse insurance only after paying 50% of the loan. This condition is specified in the contract, but managers do not always focus attention on it.
Alternative branches of MTBank for car owners
If you are not satisfied with the service on the street. Lev Tolstoy, 10, consider other branches of MTBank in Minsk, where they work better with car loans:
| Branch | Address | Pros for car owners | Cons |
|---|---|---|---|
| Central office | st. Surganova, 37 | Processing loans secured by PTS in 1 day, working with legal entities | Long queues, difficult parking |
| Branch on Independence Ave. | Independence Ave., 121 | Specializes in car loans, there is a separate window for PTS | Open only until 17:00 |
| Branch on the street. Timiryazeva | st. Timiryazeva, 67 | Fewer clients, faster CASCO registration | There is no terminal for paying traffic police fines |
If you need get a car loan as quickly as possible, it is better to choose a branch at 121 Nezavisimosti Ave. There are specialists working there who deal only with loans secured by vehicles, and the queue moves faster.
For those who are planning buy a car at the showroom, it will be more convenient to apply for a loan directly from the dealer - many car dealerships cooperate with MTBank and can offer preferential terms (for example, a reduced rate by 1-2%).
Before visiting the branch, be sure to check by phone whether a car loan specialist is working that day. At the branch on the street. Leo Tolstoy they often go on business trips or training.
How to save time during your visit?
To avoid wasting hours waiting, use these tips:
- Registration by phone: call the number
+375 (17) 289-91-91(ext. 1 for loans, ext. 2 for insurance) and agree on a specific time. This will reduce the wait from 2 hours to 20-30 minutes. - Online application: fill out a preliminary application on the website mtbank.by in the section "
Loans → Car loan". This will speed up the registration process at the branch. - Come during the quiet hours: best time to visit - Tuesday or Thursday from 10:00 to 12:00. These days have the least number of customers.
- Prepare documents in advance: check the full list on the bank's website. Most often, clients forget the income certificate in the bank form (do not confuse it with 2-NDFL!).
⚠️ Attention: If you are registering car loan with state support (according to Decree No. 185), check with the manager if the department has forms for such a program. At the branch on the street. Leo Tolstoy often lacks them, and you have to wait for delivery from the head office.
Please also note that this branch do not accept payment for loans in cash - only through the cash register or terminal. If you do not have an MTBank card, prepare money in an account of another bank for transfer in advance.
FAQ: Frequently asked questions from clients
Is it possible to get a loan at this branch for a car older than 10 years?
No, at the branch on the street. Lev Tolstoy, 10 do not work with cars older than 10 years. The maximum age of a car for a loan is 9 years (at the time of registration). For older cars, contact the Central Office on the street. Surganova, 37.
How long does it take to complete CASCO insurance?
If you have all the documents (PTS, STS, license, passport), registration will take 20–30 minutes. However, on peak days (Friday, Saturday), the time may increase to 1 hour due to queues.
Is it possible to pay traffic police fines through the terminal in this department?
No, at the branch on the street. Lev Tolstoy terminal for paying fines is missing. You can pay only through the cashier (1% commission) or through your personal account on the website mtbank.by.
Does the branch have parking for customers?
The bank does not have its own parking lot. The nearest paid parking lots are located on the street. Kirov (300 m) and st. Karl Marx (400 m). Cost - from 1.5 BYN/hour.
Is it possible to renew an MTPL policy online?
Yes, if you already had an MTPL policy with MTBank, you can renew it through your personal account on the website. However, if you need a discount for accident-free driving, it is better to come to the branch - they will recalculate the cost taking into account bonuses.