Step-by-step instructions: how to properly refuel at a Lukoil gas station in

Refueling a car at a Lukoil gas station is a routine procedure for experienced drivers, but for beginners it can become a source of stress. Errors in choosing fuel, paying, or observing safety precautions can lead not only to financial losses, but also to the risk of engine damage. In this article we will analyze all stages of refueling — from the entrance to the pump to checking the receipt, — and we will also reveal hidden nuances, about which even driving school instructors are silent.

The Lukoil gas station network occupies a leading position in Russia in terms of the number of stations and range of fuel, but the service standards at them may differ from other networks. For example, it works here unique bonus system “Lukoil-Club” with cashback of up to 5% on fuel, and at some stations payment is available through a mobile application without visiting the cash register. We'll tell you how to use these features to maximum benefit and avoid common mistakes.

1. Preparing for refueling: what to check before approaching the pump

Before stopping at the pump, make sure your car is ready to refuel. Start with fuel type determination - this information is indicated on the back of the gas tank flap or in the operating instructions. Lukoil gas stations offer:

• 🔥 AI-92 — a budget option for old carburetor and some injection engines;
• ⚡ AI-95 and AI-95-Euro-6 — standard for most modern cars;
• 💎 AI-98 and AI-100 — premium fuel for turbocharged and highly accelerated engines;
• 🌱 DT-Euro (diesel) - for diesel engines with different climate additives.

If you are in doubt about your choice, use online fuel selection service on the Lukoil website (enter the make and model of the car). Also check:

• 🔌 Is the gas filler door closed? — on some cars it is blocked from the passenger compartment;
• 💳 Availability of money on the card or cash — Lukoil has a prepayment limit (usually up to 5,000 ₽);
• 📱 Phone charge — if you plan to pay through the application "Lukoil-Club".

⚠️ Attention: At some Lukoil gas stations in Moscow and St. Petersburg it is valid mandatory prepayment — first pay at the cash register, then fill up. Check this by calling the station (the number is indicated on the sign).

2. Rules for approaching and stopping at the pump

There are strict traffic rules on the territory of Lukoil gas stations, violation of which can lead to a fine or an accident. Drive up to the pump only on the right side (in the direction of travel), observing the markings. Please note:

• 🚦 Traffic lights and signs — at large stations there may be one-way traffic;
• 🅿️ Areas for disabled people and electric vehicles - they are highlighted separately;
• 🚗 Hose length - at Lukoil it is standard (3-4 meters), but for large cars (SUVs, minibuses) re-parking may be required.

After stopping required:

1. Turn on alarm;
2. Turn off the engine (at some stations this rule is monitored by cameras);
3. Park the car hand brake.

If you are refueling for the first time, pay attention to color markings columns:

Column color	Fuel type	Note
Red	AI-92, AI-95	The most common types of gasoline
Green	AI-98, AI-100	Premium fuel, often with additives
Black	Diesel (DT)	Can be divided into summer/winter fuel
Blue	Gas (methane/propane)	Only at specialized gas stations

3. Selecting fuel and working with the dispenser

Installed on Lukoil dispensers multi-product guns, which automatically detect the fuel type when selected on the screen. However, errors are still possible - for example, if the previous client did not reset the settings. To avoid refueling with the “wrong” fuel:

1. Press the button with the desired fuel type on the dispenser screen (for example, AI-95);
2. Wait for the message to appear "Ready to refuel";
3. Remove the gun and insert it into the gas tank until it clicks.

If you are in doubt about what kind of gasoline to pour, use the rule “not lower”:

• 🔼 It is allowed to refuel from octane number higherthan recommended (for example, AI-98 instead of AI-95);
• 🔻 Strictly prohibited pour fuel from lower octane (for example, AI-92 instead of AI-95) - this leads to detonation and engine damage.

What to do if you filled in the wrong fuel?

If you make a mistake and fill in the wrong fuel, DO NOT START the engine! Immediately notify the gas station employee - they are obliged to help drain the fuel (paid service, ~3,000–5,000 rubles). Otherwise, engine repairs will cost 50,000 rubles or more.

Lukoil has a system "Stop-200": if you fill up for up to 200 ₽, no prepayment is required (just tell the cashier “200 for column No. X”). This is convenient for refueling, but remember that:

⚠️ Attention: When paying “Stop-200”, the dispenser automatically turns off after filling 200 ₽ of fuel. To add more, you will have to pay again at the cash register.

4. Payment methods: what to choose for maximum benefit

There are 5 payment methods available at Lukoil gas stations, and each has its own pros and cons:

Payment method	Benefits	Disadvantages
Cash at the till	No commission, suitable for any amount	You have to stand in line
Bank card on a column	Fast, no queue	Commission 0–1% (depending on the bank)
Mobile application "Lukoil-Club"	Cashback up to 5%, purchase history, payment without card	Registration and number confirmation required
Bonus card "Lukoil-Club"	Accumulation of points (1 point = 1 ₽), discounts on car washes	You must present your card every time you make a payment.
Apple Pay / Google Pay	Safe, no need to carry a card	Not all terminals support contactless payment

The most profitable option is combination of bonus card and payment through the application. For example, when filling up for 2,000 ₽ you will receive:

• 💰 Cashback 5% (100 ₽) to the account in the application;
• 🎁 Bonuses (up to 20 points per liter, depending on promotions);
• 🚿 20% discount for car wash when paying with points.

When paying by card at the pump, follow the instructions:

1. Insert the card into the terminal (or attach it for contactless payment);
2. Select language (Russian);
3. Enter your PIN;
4. Confirm the amount (or select "Full Tank");
5. Wait for the receipt to print (be sure to save it!).

5. Safety precautions: what not to do at a gas station

Lukoil gas stations are equipped with modern fire safety systems, but the risk of fire still exists. Basic rules:

• 🔥 No smoking within a radius of 15 meters from the pumps (fine up to RUB 2,000);
• 📵 Turn off your phone or switch to flight mode - a spark from the battery can cause an explosion of gasoline vapors;
• 👟 Do not wear shoes with metal spikes - they can cause static electricity;
• 🚫 Do not add fuel to cans without special permission (at Lukoil this is allowed only in certified containers).

Pay special attention children and pets:

⚠️ Attention: On the territory of the Lukoil gas station there is complete ban for children under 12 years of age to be outside the vehicle. For violation, the employee has the right to demand to leave the station.

If you are in charge hybrid or electric car, consider:

• ⚡ Some Lukoil gas stations have electric vehicle charging areas (cost - ~15 ₽/kWh);
• 🔋 Fueling a hybrid with a discharged battery can lead to emergency switching to internal combustion engine — it’s better to recharge first;
• 🛑 You cannot refuel and charge at the same time - this violates safety regulations.

6. What to do after refueling: check and care

After refueling is completed, do not rush to leave - follow a few mandatory steps:

1. Check that the gun clicked automatically (this means the tank is full or the paid amount has been reached);
2. Make sure fuel filler flap is closed (on some cars it is blocked only after pressing a button in the cabin);
3. Take the check - you will need it for warranty case (if the fuel turns out to be of poor quality).

If you have refueled premium fuel (AI-98+ or AI-100), for the first 5–10 km try to ride in gentle mode (rpm up to 2,500–3,000). This will allow the additives to be evenly distributed throughout the fuel system.

After refueling it is useful:

• 🧹Wipe gun and area around the hatch a napkin (they are provided free of charge at Lukoil gas stations);
• 🔍 Check oil level — some stations offer free express diagnostics;
• 🚿 Take advantage free glass cleaning (at most Lukoil gas stations it is included in the price of fuel starting from 1,000 ₽).

7. Common mistakes and how to avoid them

Even experienced drivers sometimes make mistakes at gas stations. Here are the most common:

Error	Consequences	How to avoid
Refueling with the engine running	Risk of fire, fine up to RUB 1,000	Always turn off the engine before refueling
Mixed up the side of the gas tank	You will have to repark, there is a risk of damage to the hose	Pay attention to the arrow next to the fuel indicator on the dashboard
Didn't take the check	It is impossible to prove the purchase of low-quality fuel	Take a photo of the receipt with your phone
Filled with diesel instead of gasoline (or vice versa)	Engine repair (~100,000 ₽)	Check the markings on the column and gun
Paid for “full tank”, but the tank is not full	Overpayment for fuel that was not received	Follow the readings on the column or ask the cashier to fill a specific volume

One of the most insidious mistakes is underfilling of fuel. At Lukoil, the dispensers undergo regular verification, but failures still occur. If you think you have filled in less than you paid for:

1. Don't drive away from the gas station;
2. Ask a staff member to double-check the column;
3. If underfilling is confirmed, demand verification certificate and compensation.

How to check the column for underfilling?

Take a video of the refueling process (with column readings) and save the receipt. If the difference between the payment and the actual volume exceeds 1%, contact Rospotrebnadzor or the Lukoil hotline (8-800-100-98-76).

FAQ: Answers to frequently asked questions

Is it possible to refuel at Lukoil with a gas cylinder?

Yes, but only if your car is equipped certified HBO. Refilling household gas cylinders (for example, for a summer residence) at Lukoil gas stations is prohibited. There are specialized gas filling stations for this purpose.

What should I do if the dispenser does not accept the card?

Try:

1. Pay at the cash register;
2. Use another card (sometimes terminals do not work with Maestro or WORLD);
3. Pay via app "Lukoil-Club".

If the problem persists, tell the gas station employee - they are required to call a technician.

Is it possible to refuel at Lukoil with a canister?

Yes, but only in certified metal canisters volume up to 60 liters. Rules:

• The canister must be grounded (touch it to the body of the machine before refueling);
• Refuel only at specially designated columns (usually they are marked with signs “For canisters”);
• Do not leave the canister in the trunk - gasoline vapors are explosive.

How to get a discount on car wash at Lukoil?

Washing discounts apply subject to the following conditions:

• When refueling from 1 000 ₽ — 20% discount;
• Upon payment bonus card "Lukoil-Club" — additional 10%;
• On promotion days (for example, Mondays) - up to 50% discount.

Check the current offers on the website lukoil.ru or in the mobile application.

What should you do if, after refueling at Lukoil, your car starts to run poorly?

Possible causes and actions:

1. Poor quality fuel - go to the gas station with a receipt and request an examination;
2. Fuel filter clogged — check it (especially if it hasn’t been changed for a long time);
3. Air entering the system — bleed the fuel line (for diesel engines).

If the problem is in the fuel, Lukoil is obliged to compensate for repairs (according to the law “On the Protection of Consumer Rights”).