How to choose license plates for a car through EGov KZ

Procedure for booking registration plates through the portal eGov.kz is a mandatory step for citizens who want to independently determine the combination of symbols on their vehicle before registering. This digital service completely eliminates the need for physical presence in a specialized public service center (PSC) at the selection stage, allowing you to reserve the desired license plate in a few minutes in real time. To successfully complete the operation, the user must have a valid electronic digital signature (EDS) or confirmed mobile authorization, since the system requires strict identification of the vehicle owner.

It is important to understand that choosing a number through the state portal does not mean it will be immediately issued to you; this is only a reservation of a specific combination in the Ministry of Internal Affairs database for a certain period. During this time, the applicant is required to complete the procedure for registering the car at the Public Service Center or through the system eOtinish, providing all the necessary technical documents. If registration is not completed within the allotted period, the reserved number is automatically returned to the general pool of free signs and becomes available for selection by other users.

The cost of the service depends on the type of number chosen: standard combinations are provided free of charge, while “thieves” or mirror numbers require payment of a special fee to the budget. System e-government automatically calculates the amount to be paid after the user enters the desired combination of symbols and the system checks its availability. Payment is made online through integrated payment gateways, which makes the process as transparent and convenient as possible for the car owner.

Technical requirements and preparation for working with the portalBefore starting the procedure, you need to make sure that the workplace is technically ready, since the portal eGov requires the presence of certain components for the correct operation of cryptographic functions. Without correctly installed software NCALayer and a valid EDS certificate, logging into your personal account and signing applications will not be possible. Users often encounter browser errors if they use outdated versions or incompatible extensions, so it is recommended to use the latest versions Google Chrome or Mozilla Firefox.

Checking browser compatibility

For the portal to work correctly, make sure that JavaScript support is enabled in your browser, and that the necessary plugins for working with digital signatures are installed. In some cases, you may need to add a site to the list of trusted sites in your browser's security settings.

In addition to the software, it is critical to check the status of the electronic digital signature itself. The certificate must not expire in the near future, and the media itself (ID card, USB token or SIM card) must be in good working order. If you are using a mobile digital signature, make sure that the SIM card to which the key is registered is active on your phone and there is a stable Internet connection.

Step-by-step instructions: logging in and navigating the serviceTo get started, go to the official portal eGov.kz and log in by choosing a convenient login method. The most common method is to use an electronic signature, but the system also supports logging in via a one-time SMS code if your account has previously been verified at the Public Service Center. After successfully logging into your personal account, a dashboard with the main categories of services will open in front of you, where you need to find the section related to vehicles.

In the service catalog, you should select the “Transport and Driving” category, and then go to the “Vehicle Registration” subsection. This is where the link to the “Vehicle Registration Plate Reservation” service is located. By clicking on the “Order a service online” button, the system will redirect you to an application form where you will need to enter vehicle data.

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Save the checklist of actions on a separate tab or in a notepad so as not to lose progress if the Internet connection is lost or the session on the portal fails.

When filling out the form, please enter carefully VIN code car and body number. The system will automatically check this data in the Ministry of Internal Affairs database. If the car has not previously been registered in your name or is pledged to the bank without the appropriate permission, the system may generate an error. In this case, prior removal of restrictions or obtaining the consent of the mortgagee through the same electronic channels will be required.

Algorithm for selecting and checking number availabilityThe central stage of the procedure is to enter the desired combination of characters in a special field of the form. You can enter any alphanumeric combinations permitted by the traffic rules of Kazakhstan. The system instantly checks the entered combination to see if it is occupied by other users or if there are restrictions on its use.

☑️ Checklist before payment

Checking character readabilityNo prohibited abbreviationsRegional Code ComplianceConfirmation of the fee amount

Done: 0 / 4

If the number you have chosen is free, the system will offer to proceed to payment (if the number is paid) or will immediately cancel it. If the combination is busy, you will be asked to choose another one. It is important to note that “pretty” numbers, such as mirror numbers (for example, 777, 999) or those containing repeated groups of characters, are classified as toll numbers. The amount of the fee varies and depends on the “attractiveness” of the number, which is displayed automatically in the system.

⚠️ Attention: Reserving a license plate does not give you the right to install it on a car until the vehicle is officially registered at the Public Service Center and the relevant documents are received. Driving with unregistered license plates, even those booked online, is an offence.

Upon successful selection and payment (if applicable), you will receive a booking notification email. This document must be saved electronically or print, since a PSC employee may need it to verify data during the final registration of the car. The reservation period is 30 calendar days, during which you are required to complete the transaction.

Payment of the state fee and tarifficationThe financial aspect of choosing numbers directly depends on the type of combination chosen. Standard license plates that do not have repeating numbers or special letter combinations are provided to citizens free of charge. However, if you are trying to get a number with repeating numbers at the end (for example, 001, 555, 777) or a mirror number, you will have to pay a special fee in the amount of 1 to 100 MCI (monthly calculation indexes), depending on the category of the number.

Payment is made directly on the portal through the integrated payment system. You can use a bank card of any Kazakhstani bank. After a successful transaction, the system generates an electronic receipt, which is automatically attached to your application. There is no need to visit the bank or payment terminals to receive a paper receipt.

The table below shows approximate room categories and the corresponding payment rates (check the relevance of MCI rates at the time of submitting your application):

License plate type	Combination example	Payment status	Fee amount (approximately)
Standard	123 ABC 01	Free	0 tenge
Repeating numbers (2 characters)	123 ABC 77	Paid	1 MCI
Repeating numbers (3 characters)	123 ABC 777	Paid	10 MCI
Mirror number	777 ABC 77	Paid	100 MCI

📊 What type of room are you planning to choose?

Standard free

With repeating numbers

Mirror (thieves)

I don't care, as long as it's faster

Reservation validity period and registration completionAfter successfully booking a room via eGov The countdown starts. You have exactly 30 days to come to the Public Service Center or use the document delivery service to complete the vehicle registration. During this period, the selected number is assigned exclusively to you and cannot be selected by other users.

If you do not request registration within 30 days, your reservation will be automatically cancelled. The license plate is returned to the general database of available rooms and again becomes available for booking by anyone. It is usually impossible to restore a reservation after the expiration date, and the procedure will have to be repeated, provided that the room is not already occupied by someone else.

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Key point: The reservation is valid for exactly 30 days. Don’t put off your visit to the service center until the last day, as technical glitches or queues can ruin the deal.

To complete the procedure, you will need to provide the PSC with a package of documents: identification document, technical passport of the vehicle, insurance policy OPPO, as well as a document confirming ownership (purchase and sale agreement). A center employee will check for an active reservation in the system and issue you physical license plates and a new registration certificate.

Possible errors and ways to solve themWhile working with the portal, users may encounter various technical or system errors. One of the common problems is the message that “Service is unavailable” or “Server is busy”. This often occurs during peak portal traffic times, usually at the beginning or end of the workday, and on reporting days. In such cases, it is recommended to try logging in early in the morning or late in the evening.

Another common error is related to the plugin not working correctly. NCALayer. If the browser does not see the digital signature key, check whether the plugin itself is running in the background and whether the key media type is selected correctly in the settings. Sometimes restarting the browser or clearing the cache helps. Also make sure that your antivirus or firewall is not blocking the cryptographic module.

⚠️ Attention: If a payment error occurs, do not try to repeat the transaction multiple times in a short period of time. This may lead to blocking of funds on the card. Check your online banking transaction history and, if necessary, contact the portal support service.

If the system gives an error when entering the VIN code, double-check each number and letter. An error in one character leads to a data inconsistency in the Ministry of Internal Affairs database. Also, a problem may arise if the car is wanted, has restrictions on registration actions by bailiffs, or has not passed a technical inspection (for a used car).

Frequently asked questions (FAQ)