Removing an ad from Drom.ru — a seemingly simple procedure, but in practice users are faced with a lot of nuances: from hidden buttons in the interface to frozen ads that are not deleted for days. If you sold a car, found a buyer through another service, or simply changed your mind about posting an ad, it is important to deactivate it correctly to avoid calls from unwanted buyers or problems with moderation.

In this article we will analyze all current removal methods announcements from Droma in 2026: through your personal account, mobile application, contacting support and even little-known technical techniques for complex cases. We will separately focus on typical errors (for example, why an ad can “recover” by itself) and alternative methods if the standard ones do not work. And at the end - answers to frequently asked questions, including legal aspects of data deletion.

Let’s note right away: the procedure differs depending on how you posted the ad - through an account, via SMS or as a guest. The status of the ad also plays a role: active, under moderation or blocked. If you tried to remove it earlier, but nothing worked, check the section about common problems and their decisions.

📊 How do you usually place ads on Drome?
Through an account on the site
In the mobile application
Via SMS without registration
As a guest (one-time)
I haven't posted it, I'm just looking

1. Deleting an ad through your personal account on the Droma website

The most reliable and fastest way is to delete it through the web version of the site. It is suitable for advertisements placed under a registered account (by email or phone). Here are the step-by-step instructions:

1. Log in to the site Drom.ru under the account from which the ad was posted.

2. Go to the section My ads (button in the upper right corner next to the avatar).

3. Find the desired ad in the list and click on the three dots (⋮) to his right.

4. From the drop-down menu, select Delete (on some versions of the interface - Remove from publication).

After this, the ad will disappear from public access. within 5–30 minutes. However, there are nuances:

  • 🔄 If the ad was moderated, it must first be reject manually (the button will appear instead of "Delete").
  • 📌 Ads placed through Drom Plus (paid tariff) are also deleted, but money for unused days is not returned.
  • ⚠️ If there is no “Delete” button, check whether the account is linked to another phone (see the section about problems).

If, after deletion, the ad appears again in the search, this is a sign of a failure in the system. In this case, only contacting support will help (more on this below).

Logged in with the correct account

The ad is not under moderation (otherwise it will be rejected first)

There are no active paid options (Drom Plus, VIP, etc.)

The browser has been updated (older versions may not show the buttons) -->

2. How to delete an ad in the Droma mobile application

Mobile application Drom.ru (available for Android and iOS) has a simplified interface, but the deletion functionality is the same. Algorithm of actions:

1. Open the application and log in.

2. Tap on the profile icon at the bottom of the screen (lower right corner).

3. Select a section My ads.

4. Find the ad you need and make long tap (hold your finger for 1-2 seconds) or tap on the three dots (⋮).

5. In the menu that appears, select Delete and confirm the action.

The application has one feature: after deletion, the ad can remain in the section Archive up to 30 days. This does not mean that it is active - Drom simply saves history for the convenience of users. To completely erase it from the archive:

  • 📱 Go to Profile → Ads archive.
  • 🗑️ Find the ad and click Delete permanently.

Important: if you deleted the Droma application, but did not delete the ad through it, it will remain active. Authorization through the browser is not always synchronized with the mobile version!

💡

If the "Delete" button in the application is grayed out, try clearing the application cache in your phone settings or reinstalling it.

3. Deleting advertisements posted without registration (via SMS or as a guest)

Many users post ads on Drome without creating an account - by sending SMS or as a “guest”. In this case, standard removal methods do not work, and alternative methods must be used.

Method 1: Via SMS link

If you posted an ad via SMS, you should have received a message on your phone with a link to manage it. Find this SMS (check your Spam folder) and follow the link. There will be an option to delete the ad manually.

Method 2: Contact support

If the SMS is lost, you will have to write to support. To do this:

  • 📧 Go to page Help Droma.
  • 🔍 Select a theme Removing an ad.
  • 📝 In the form please indicate:
    • The phone number from which the ad was posted.
    • Ad ID (if any) or its title.
    • Reason for deletion (for example, “car has been sold”).

Request processing time: from 2 hours to 3 business days. If the ad was posted a long time ago (more than a month ago), support may refuse to delete it due to the expiration of the data storage period.

What to do if support doesn't respond?

If you haven't received a response within 3 days, try:

1. Write to the official Droma group VKontakte (they often respond faster).

2. Call +7 (495) 228-33-99 (open on weekdays from 9:00 to 18:00 Moscow time).

3. Create a new account on Droma and through it request the removal of the old ad (sometimes it works).

4. Why the ad is not deleted: common problems and solutions

Sometimes users are faced with the fact that the ad is not removed either through the website or through the application. Here are the main reasons and ways to eliminate them:

Problem Possible reason Solution
There is no "Delete" button The ad was posted from another account or via SMS Try logging in with a different phone/email or contact support
The ad was deleted, but appeared again Synchronization failure or moderator action Uninstall again and clear your browser/application cache
The "Delete" button is inactive (gray) Ad is being moderated or blocked Reject moderation first or unblock via support
When deleting, the error "Insufficient rights" appears The account is not verified or linked to another device Confirm your email/phone or log in from another device

If none of the methods help, check:

  • 🔒 Are there any restrictions on your account (for example, for violating the posting rules).
  • 📡 Are there any problems with the Internet connection (sometimes errors occur due to a slow connection).
  • 🕒 Are you trying to remove an ad during peak hours (from 18:00 to 22:00 Moscow time), when Droma servers are overloaded?
⚠️ Attention: If you sold a car but did not delete the ad, and then it was blocked by a moderator for being “irrelevant”, it will be impossible to restore it. Always remove ads manually!

5. Alternative removal methods: if nothing else works

In rare cases, standard methods do not work. Then you can try the following techniques:

Method 1: Change status to "Sold"

If the ad is not deleted, but the car has already been sold, change its status:

  1. Go to edit ad.
  2. Find the field Status and select Sold.
  3. Save your changes.

After this, the ad will automatically disappear from searches after 24 hours.

Method 2: Editing with broken data

Sometimes the system allows you to delete an advertisement if you enter obviously incorrect data into it:

  • 🔧 Open ad editing.
  • 📛 Enter a non-existent VIN code (for example, 00000000000000000).
  • 💰 Set the price 0 ₽ or obviously high (for example, 99 999 999 ₽).
  • 🖼️ Delete all photos.
  • 💾 Save changes.

After that, try deleting the ad again - sometimes the system “gives up” and allows you to do this.

Method 3: Use a different browser or device

Sometimes the problem lies in the browser cache or cookies. Try:

  • 🌐 Open Drom in Chrome in incognito mode (Ctrl+Shift+N).
  • 📱 Log in through another phone or tablet.
  • 🖥️ Use a different browser (for example, Firefox or Edge).
⚠️ Attention: Do not try to remove ads through third-party services or by hacking your account. Drom monitors such actions and can block your profile forever. As a last resort, contact your lawyers to formally request data removal (more details in the next section).

If you want not only to remove the ad, but to completely remove your personal data from Drom.ru (including listing history, reviews and personal information), you can exercise the right to be forgotten according to Federal Law No. 152-FZ "On Personal Data".

To do this you need:

  1. Write an official statement by email privacy@drom.ru with the theme Request to delete personal data.
  2. Indicate in the letter:
    • Full name, phone number and email associated with the account.
    • Links to ads that need to be removed.
    • The requirement to delete all personal data in accordance with Art. 14 152-FZ.
  • Attach a scan of your passport (first page + registration) to confirm your identity.

    • The processing time for such a request is until 30 days. Drom is obliged to delete the data or provide a reasoned refusal. If you have not received an answer or are not satisfied with it, you can contact Roskomnadzor with a complaint about violation of the processing of personal data.

    Please note:

    • 📜 Once the data is deleted, it will be impossible to restore your account.
    • 🔍 Ads may remain in the archives of search engines (Google, Yandex) until their next update.
    • 💳 If you had active paid services (for example, Drom Plus), they need to be disabled up to submitting a deletion request.
    💡

    A legal request to delete data is a last resort. In most cases, the standard methods described above are sufficient.

    7. How to check that the ad has really been deleted

    Even after successful removal, the ad may remain in the cache of search engines or third-party aggregators. Here's how to make sure it's actually deactivated:

    Step 1: Check on the Drome itself

    • 🔍 Enter in search on Drom.ru the title of your ad in quotation marks (for example, "Toyota Camry 2018 for sale").
    • 🔎 Check that your ad is not showing up in the results (including the "Related Ads" section).

    Step 2: Check in search engines

    • 🌍 Enter in Google or Yandex request like: 
      site:drom.ru "your ad title"
    • 📅 If the ad is still in the search results, but a 404 error appears when clicking, it means that it has been deleted, but the search engines have not yet updated the index (this may take up to 2 weeks).

    Step 3: Check on aggregators

    Some services (for example, Auto.ru, Avito) automatically pull up advertisements from Droma. Make sure your ad is not duplicated there. If this happens, contact the aggregator support with a request to remove the duplicate.

    ⚠️ Attention: If you sold a car, but its VIN code or license plate number remained in the text of a deleted ad, they may continue to be indexed by search engines. In this case, request deletion of the cached version of the page via Google Search Console.

    FAQ: Frequently asked questions about removing ads from Droma

    Is it possible to delete an ad from Droma if I don’t remember my account password?

    Yes, but to do this you need to restore access. Go to page entrance and press Forgot your password?. If the linked phone number or email is not available, contact support with proof of account ownership (for example, screenshots of correspondence with customers via Drom).

    How long does it take to remove an ad?

    Typically, an ad disappears from searches within 5–30 minutes after clicking the "Delete" button. However, in rare cases (for example, when the server load is high), the process may take up to 24 hours. If the ad is not deleted within 24 hours, contact support.

    What to do if the ad was deleted by someone else (account hacking)?

    Urgent:

    1. Restore access to your account via login page.
    2. Check section My ads for the presence of other people's advertisements.
    3. Write to support with a request to block unauthorized actions and check your login history.
    4. Change your password and link your account to another email/phone.

    If the money was written off for paid services (for example, Drom Plus) - request a refund through the bank, indicating that the transaction was carried out by fraudsters.

    Is it possible to remove an ad if the car is not yet sold, but I change my mind?

    Yes, you have the right to remove the ad at any time, even if the car is still on sale. However, keep in mind:

    • If the ad was in the top or with paid options, you will have to pay again when you post it again.
    • Frequently deleting and re-posting the same ad can lead to a decrease in its position in the search (Drom's algorithms regard this as spam).

    The alternative is temporary suspend announcement (the option is in the settings).

    How to delete reviews or comments on an ad?

    You cannot delete other people's reviews or comments under your ad - this is against the rules of Drom. However you can:

    • 📝 Leave a response to negative feedback (this will improve its perception by other users).
    • 🚫 Complain about a review if it contains insults or deliberately false information (button Complain next to the comment).
    • 🔄 Delete the ad itself - all comments on it will disappear along with it.