Direct withdrawal from the publication of an advertisement on the portal Drom.ru It is carried out through the owner’s personal account in the “My Ads” section by selecting the option “Remove from sale” or “Remove”. This procedure is required when the car is already implemented, a decision is made to temporarily suspend the display to potential buyers or it is necessary to correct critical errors in the description of the lot that cannot be corrected without a full reload of the page. The platform provides a clear toolkit for managing the status of the placement, but the interface can change depending on the device used – PC or mobile application.
It is important to distinguish between “hide” and “delete” because they have different implications for your account history and the ability to repost. If you plan to sell the car later, it is better to use the withdrawal feature, which saves all the data and photos entered. Complete removal is more often used when selling a car to another dealer, mistakenly creating duplicates or wanting to completely clear the history of placements on the site.
The process of deactivation of the lot takes a few seconds, but requires authorization under the account from which the placement was made. In some cases, the system may request confirmation via SMS or email to ensure the security of the owner’s data. Below are discussed in detail all scenarios of working with ads, including the nuances of working with paid promotion services.
Account preparation and authorization
The first step before any manipulation of your lot is to log in. Without authorization, access to management declaration The database is closed because it is necessary to identify the owner of the vehicle. Use the same login method used when creating a product card: whether it is login via a social network, by phone number or via email address. If you lose access to your account, the restoration of rights will take longer than the withdrawal procedure itself.
After successfully entering credentials, the system will redirect you to the main page or personal news feed. To move to managing your content, you need to find a personal account. On the desktop version of the site, the link is usually located in the upper right corner of the interface and marked with a user avatar or nickname. In the mobile app Drom The profile is accessed via the lower navigation bar or side menu.
⚠️ Note: If you sign in from a new device or browser, the security system can block actions with ads until you confirm your identity through a code from SMS. This is the standard procedure for protection against hacking.
Make sure that there are no negative values or pending transactions on your account balance that could technically block the management functionality. Although this is rare, sometimes suspended payments for promotion services can affect the availability of control buttons. Checking your account status before you start will save you time to resolve potential technical conflicts.
Where can I find the entrance to my personal office?
The link to your profile is usually duplicated in the drop-down menu below your photo. If you use a dealer’s corporate account, the deletion rights may be limited by the group administrator.
Removal through the full version of the website
Working from a computer provides the most complete functionality for managing content. After authorization, click on the profile icon and select the item "My Advertisements." in the drop-down list. A list of all active, hidden and archived postings associated with your profile will be displayed. Find the car you want in the list; for convenience, you can use sorting by date of addition or model name.
A number of control buttons are located opposite each active lot. We're interested in the button. "Desist from sale" or an icon depicting a crossed-out eye/basket, depending on the current interface design. When you click on this button, the system does not delete data instantly, but translates the ad to the status of "Archive" or "Removed". This allows you to reactivate the lot at any time if the transaction fails.
- 🚗 Find the right car in the list of active accommodations.
- 🗑️ Press the control button (three dots or gear) next to the photo.
- ❌ Select the option “Remove from sale” or “Remove”.
- ✅ Confirm the action in the pop-up window.
If you want to completely erase the ad from the database, select the “Delete” option. The system will warn of the irreversibility of the action. Once confirmed, the card will disappear from public access and from your list. It is important to note that if paid services (raising, highlighting in color) were active on the ad, they will burn without the possibility of a refund, so make a balanced decision.
| Action. | Data retention | Return of services | Searchable accessibility |
|---|---|---|---|
| Desist from sale | Yes (in archive) | No. | No. |
| Delete completely | No. | No. | No. |
| Hide (via settings) | Yes. | Yeah (suspension) | No. |
Operation "Remove from sale" is safer than complete removal, as it allows you to save the history of views and statistics, as well as quickly return the car to the storefront.
Removal of the announcement in the mobile application
For smartphone users, management is carried out through the official application DromAvailable for iOS and Android. The interface of the mobile version is adapted for touch control, so the logic of actions is slightly different from the desktop. Open the app and go to the Profile or My Ads tab, which is usually located in the bottom menu.
In the list of your cars, find the one that needs to be removed. Click on the ad itself to open its detailed page, or use the edit button (pencil icon) if it is available in the shared list. Inside the placement page, at the bottom of the screen or in the “More” menu (three dots), there is a status control button.
⚠️ Note: In the mobile version, the delete button can be hidden in the secondary menu. If you don’t see the option right away, carefully inspect the bottom action bar or swipe to the right to open additional options.
Press. "Desist from sale". The app will request confirmation as this action will change the visibility of the lot to millions of users. After confirmation, the status will change immediately. If you have an auto-renewal service or batch placement connected, the system will automatically stop the service timer for that particular vehicle.
Nuances of working with paid services
Finance is often critical when taking down ads. If you are a promotional service (XL-ad, anchoring in the top, highlighting color), their stop does not lead to an automatic return of money to the balance. The Platform considers the service provided from the moment of activation, and the withdrawal of the ad is your voluntary decision to stop the display.
However, there is a nuance with package offers. If you bought a 10-placement package and only used 3, then when you remove the unused 7 seats remain on your balance sheet and can be used for other cars in the future. It is important not to confuse the package of accommodations and the package of services for one particular lot.
- 💰 Payment for services is not refundable on manual withdrawal.
- 📉 The services stopped are not automatically transferred to other ads.
- 🔄 The balance of package placements is saved on the account.
- ⏳ Autorenewal shall be terminated immediately after withdrawal.
In some cases, if there is a technical error on the service side, which led to incorrect write-off of funds or the imposition of services, you can contact the support service. This will require screenshots and a claim to be substantiated. But in the normal mode of operation, refunds for interrupted promotion are not provided.
Before buying promotion services, carefully check the data. If you plan to withdraw the car from sale in 2 days, buying a package "Top accommodation for 7 days" will be economically impractical.
What to do if you do not have access to your account
The situation when it is urgent to remove the ad, and access to the account is lost (forgot a password, lost SIM card, hacking), is solved through the recovery procedure. Without access to the profile, it is impossible to remove the ad on your own for security reasons, so that unauthorized persons cannot manipulate your property.
The first step is to try to restore access through the button. "Forgot your password?" on the entrance page. The system will send a confirmation code to the linked phone number or email. If the phone number no longer belongs to you, you will need to contact technical support with the provision of documents confirming ownership of the account or car.
In extreme cases, if the car is sold and the ad continues to hang and disturb the calls, you can try to mark it as “Sold” through the feedback form, if such an option is available to unauthorized users (usually located at the bottom of the ad page). However, this is a temporary solution, and a full removal will still require access to management.
Frequent mistakes and their solution
Users often face problems when trying to manage lots. One common mistake is to try to remove an ad that is in moderation. During this period, editing and deleting functions may be temporarily blocked. You have to wait for the moderators to check.
Another problem is the browser’s data caching. You can take the ad off, but see it active on your screen. In this case, it will help to clear the browser cache or check the status through incognito mode. For other users, the announcement will be hidden.
☑️ Checklist before removal
It is also worth considering the human factor: sometimes users create duplicate ads and forget about them. Regularly reviewing the My Ads section helps keep order and avoid confusion. If you find someone else’s ad with your car, use the “Complain” feature to attract the attention of the administration.
Can I restore a remote ad?
If you have selected the “Remove from sale” option, the ad goes to the archive. Go to the archive, find the lot and click "Put again". If you have chosen the full "Delete", it will be impossible to restore the text and photo from the database, you will have to create the card again.
Will the customers see that I have taken the ad?
Direct notification that you have removed the ad, buyers do not receive. However, if you re-place it, it may get a “Re-placement” mark or simply get lost in the overall tape, losing priority in the issue over new lots.
How to hide your phone number before taking it off?
This is not necessary, as after withdrawal or deletion, contacts become unavailable for calls through the site and hidden in the card. The platform mechanism automatically blocks access to the data of the owner of inactive lots.
Does the withdrawal of the ad affect the seller’s rating?
The fact of withdrawal from sale does not adversely affect the rating. The rating is formed based on feedback, response speed and behavior on the site. Careful archiving even has a positive effect on the perception of the profile.
What to do if the removal button is inactive?
Check if there is any change moderation. Also make sure you own the account. If the problem persists, try to log out and log in again or use a different browser.