How to view auto payments in Sberbank Online: detailed instructions with pictures

Auto payments in Sberbank Online — a convenient tool for automatic payment of utilities, loans, fines or mobile phone replenishment. But sometimes it's required check active auto paymentsto avoid double charges, cancel unnecessary transactions, or simply make sure the settings are correct. In this article we will look at all the ways to view auto payments through the mobile application and the web version Sberbank Online, and also tell you how to disable or change them.

Many users encounter difficulties finding this section, especially if the bank’s interface has been updated. We have collected the latest instructions for 2026, taking into account recent changes in navigation. You will also learn how auto payments differ from regular payments and what to do if the write-off does not go through.

If you have never set up auto payments, but notice strange debits from your account, first check your transaction history - perhaps it is not an auto payment, but a connected subscription through SberPrime or a third party service. At the end of the article, we will answer frequently asked questions, for example, is it possible to return money for an erroneous auto payment and how to set up notifications about charges.

What are auto payments in Sberbank and how do they differ from regular payments

Auto payments are automatic write-offs from the account according to a predetermined schedule. They connect to a specific recipient (for example, Mosenergosbyt, MTS or traffic police) and are triggered on the specified date without your participation. The main difference from regular payments — auto payments are linked to to a specific counterparty and amount, while recurring payments can be set up as a template for manual confirmation.

For example, if you pay a different amount for electricity every month, it is better to use autopayment - the bank itself will request the current invoice and write off the required amount. And if you are transferring a fixed amount to a relative’s card, it is more convenient to create a regular payment with a reminder.

B Sberbank Online Auto payments are divided into two types:

• 🔄 On schedule — write-offs on a fixed date (for example, the 5th of each month).
• 📄 According to the document — the bank waits for an invoice from the service provider (for example, a receipt for water) and writes off exactly the amount indicated in the document.

Important: auto payments do not work with debit cards if they do not have enough funds. The bank does not take out a loan or overdraft to cover the payment - it simply lets the write-off pass. To avoid delays, set up SMS notifications about low balance.

How to view auto payments in the Sberbank Online mobile application

The fastest way to check active auto payments is through the official application Sberbank Online for Android or iOS. The interface may differ slightly depending on the version, but the general layout is the same.

Step 1. Open the application and log in (if necessary, enter your password or confirm your login via SMS).

Step 2. On the main screen, tap on the icon "Payments" (usually located in the bottom menu).

Step 3. In the window that opens, select a section "My auto payments". If it is not there, scroll down the screen - sometimes it is hidden under the “Frequent payments” block.

Step 4. A list of all active auto payments will be displayed here, indicating:

• 📅 Dates of the next write-off.
• 💰 Amounts (or notes “According to document” if the amount is variable).
• 🏦 Recipient (name of organization or full name).
• 📱 Linked card/account.

If the list is empty, but you are sure that autopayments have been set up, check the archived payments in the section History → Payments. They may have been automatically disabled due to insufficient funds.

Step-by-step instructions for the web version of Sberbank Online

If you prefer to use Sberbank Online via a browser, the algorithm for viewing auto payments will be slightly different. This method is convenient for owners Mac or those who work on a computer.

Step 1: Go to the official website online.sberbank.ru and log in (enter login, password and code from SMS).

Step 2: From the top menu, select the tab "Payments and transfers".

Step 3. In the left side menu, find the section "My auto payments" (may be located under the “Payment Templates” block).

Step 4. A table with all active automatic payments will appear on the screen. Here you can:

• 🔍 Filter payments by status (active/suspended).
• 📥 Export list to Excel or PDF.
• ⚙️ Edit parameters (amount, date, write-off account).

In the web version it is convenient to view the history of auto payments for past periods. To do this, click on the desired payment and select Operation history. Here you will see all successful and unsuccessful write-off attempts.

What to do if the “My Auto Payments” section is missing?

If the tab has disappeared, try:

1. Refresh the page (F5 or Ctrl+R).

2. Clear your browser cache.

3. Log in using a different browser (for example, Chrome instead of Edge).

4. Check if the antivirus is blocking the operation of the site.

If the problem persists, contact Sberbank support at 900.

How to disable or pause autopayment

If you find an unnecessary auto payment, you can disable or suspend (temporary stop without deleting settings). For example, this is useful if you're going on vacation and want to avoid being charged for unnecessary services.

To disable auto payment in the mobile application:

1. Go to Payments → My auto payments.
2. Select the required payment and tap on it.
3. Click "Delete" (or Disable if available).
4. Confirm the action via SMS.

To pause:

1. In the auto payment card, find the option "Suspend".
2. Specify the period (for example, 1–3 months).
3. Save your changes.

In the web version, the algorithm is similar, but instead of the “Delete” button there may be a trash can icon 🗑️. After deactivation, the payment will disappear from the active list, but its history can be found in the archive.

Common problems with auto payments and their solutions

Sometimes auto payments do not work correctly: debits do not go through, amounts do not match receipts, or payments are duplicated. Let's look at typical situations and ways to solve them.

Problem 1: Autopayment was not debited on the scheduled date.

• 💳 Check your account balance - there may be insufficient funds.
• 🔄 Make sure that the payment is not suspended (the status should be “Active”).
• 📡 Problems on the recipient side (for example, Rostelecom did not provide an invoice).

Problem 2: The wrong amount was written off.

If automatic payment is configured “according to document”, the bank writes off the amount sent by the service provider. To avoid errors:

• 📄 Request a current receipt from the supplier (for example, the management company or housing office).
• 🔄 Set up notifications about write-offs in Settings → Notifications.
• 📞 Call Sberbank support (900) and clarify the payment details.

Problem 3: Double debiting.

Sometimes due to a glitch payments are duplicated. In this case:

1. Save the receipts (they can be downloaded from the transaction history).
2. Contact your bank to return the erroneous debit.
3. Suspend auto payment until the situation is resolved.

How to set up auto payment notifications

To avoid missing a write-off or error, set up notifications. To do this:

1. In the mobile app, go to Profile → Settings → Notifications.
2. Find a section "Payments and transfers".
3. Enable options:
   • 📲 “Notify about auto payment debit”;
   • 💸 “Notify about changes in payment amount”;
   • ❌ “Warn about unsuccessful write-off.”

Select notification method: PUSH, SMS or email.

In the web version the path will be like this: Settings → Notifications → Payments. Here you can also set up a balance threshold at which the bank will warn about the risk of not having enough funds for auto payment.

If notifications do not arrive:

• 📵 Check if your phone is blocking them (Do Not Disturb section).
• 🔕 Make sure that in the settings Sberbank Online Notifications are allowed.
• 📧 For email-Notifications, check your Spam folder.

Automatic payments for legal entities and individual entrepreneurs

If you are running a business and using Sberbank Business Online, the algorithm for viewing auto payments will be different. Here auto payments are called "Regular payments" and are located in the section Payments → Regular payments.

Features for legal entities:

• 🏢 You can set up auto payments to pay taxes, insurance premiums or rent.
• 📊 Detailed information on contractors and expense items is available.
• 🔒 An electronic signature (ES) is required to confirm changes.

To add a new auto payment:

1. Go to Payments → Create payment.
2. Fill in the recipient's details.
3. In the Payment Type field, select "Regular".
4. Specify the frequency (monthly, weekly, etc.).
5. Sign the payment electronically.

The same functions are available for individual entrepreneurs as for individuals, but with expanded capabilities for working with counterparties.

Client type	Section in Sberbank Online	Is an EP required?	Max. number of auto payments
Individual	Payments → My auto payments	❌ No	Unlimited
IP	Payments → Regular payments	✅ Yes (for some operations)	Up to 100
Legal entity	Payments → Regular payments	✅ Yes	Up to 500

FAQ: Answers to frequently asked questions about auto payments

Is it possible to get a refund if the auto payment was debited by mistake?

Yes, if the debit was erroneous (for example, double or for the wrong amount), contact Sberbank support by phone 900 or via chat in the application. Attach receipts and explain the situation. The bank will consider the application within 30 days. If the error is on the recipient's side (for example, Mosenergosbyt sent an incorrect invoice), please contact them.

What happens if there is not enough money in the account for auto payment?

The bank will not write off the funds, and the payment will be marked as “Not executed.” You will receive a notification that the operation was unsuccessful. If this is a loan or an important payment (for example, for housing and communal services), penalties may be charged. To avoid problems, set up a reserve account for auto payments or enable the “Auto Top Up” option from another card.

How to transfer auto payments to another card?

To change the debit account:

1. Open auto payment in Sberbank Online.
2. Click "Edit".
3. In the “Debit Account” field, select a new card.
4. Save your changes.

If the card you need is not in the list, make sure it is linked to your profile in Sberbank Online.

Is it possible to set up automatic payment for replenishing an electronic wallet (Qiwi, YuMoney)?

No, auto payments are in Sberbank Online work only with bank accounts, loans and official service providers (housing and communal services, telecom operators, etc.). To replenish electronic wallets, use regular transfers with reminders or set up automatic payment through the wallet service (if it supports card linking).

How can I check if someone has activated auto payments without my knowledge?

If you suspect fraud:

1. Check the list of auto payments at Sberbank Online.
2. Study the transaction history for the last 3 months (section History).
3. If you find unknown payments, immediately disable them and block the card.
4. Contact the bank for investigation.

For added security, enable two-factor authentication and set up notifications for all transactions.

⚠️ Attention: If you sell or give the card to another person, be sure to turn off all auto payments in advance. The new card owner will not be able to see them, but the charges will continue until you manually delete them.

⚠️ Attention: Auto payments do not apply to credit cards with a grace period. To repay the loan, set up a separate auto payment from your account or debit card.