Changing contact details in the electronic coupons system requires immediate login to your personal account to prevent access to the vehicle from being blocked. If you changed your SIM card or lost your phone, the old number may become an obstacle to receiving one-time passwords during authorization. Prompt updating of information in your profile allows you to avoid problems with issuing fines and ensures continuity of service for your logistics operations. Drivers and vehicle owners need to know the exact algorithm of actions, since the system interface is periodically updated.
The procedure for changing data depends on whether you currently have access to the old phone number. If the SIM card is active, the process takes a few minutes and goes through the standard profile settings. In case of loss of access to the old number, an account recovery procedure with identity confirmation will be required. Data Security in the prioritized system, so it is impossible to simply change the number without confirmation.
Below we will analyze in detail all possible scenarios, including working through a mobile application and a web interface. You will learn what documents may be needed for verification and how to avoid common errors when entering data. Compliance with accuracy when filling out the fields ensures that notifications about new coupons will arrive in a timely manner.
Preparing to change contact information
Before starting the procedure, make sure that you have a valid phone number at hand to which confirmation codes will be sent. It is also recommended to have access to the email specified during registration in case you need to reset your password. Two-factor authentication is a key element of security, so the system will require confirmation of each critical operation.
If you represent a transport company, make sure that you have administrator rights or the appropriate level of access in the corporate segment of the system. Regular driver users can only change their personal data, while managers can edit driver contact information in the fleet management system. Check that your passport data is up to date, as in some cases the system may request re-confirmation.
⚠️ Attention: Do not try to change your phone number if the old number has unpaid fines or active administrative cases. Solve financial issues first to avoid account blocking during the data change process.
To successfully complete the operation, you will need a stable Internet connection. It is best to set up via Wi-Fi or a network with a good 4G signal to avoid session interruptions when entering SMS codes. Interrupting the process may result in your account being temporarily locked for security reasons.
Instructions: changing your number through your personal account
The main way to change contact information is to use the web version of your personal account on the official portal. This method gives you full access to all profile settings and allows you to check the changes you make in detail. Open a browser on your computer or smartphone and go to the system’s authorization page.
After logging in, find the "Profile" or "Personal Information" section, which is usually located in the upper right corner of the screen. From the drop-down menu, select Edit or the gear icon. Find the field labeled "Phone Number" or "Mobile" and click the change button. The system will ask you to enter your current account password to confirm your actions.
☑️ Check before changing number
Enter the new phone number in international format, starting with the country code. After entering, click the “Save” or “Submit Code” button. An SMS message with a digital code will be sent to the new number, which must be entered into the appropriate field on the screen. After successful verification, the number will be updated, and all future notifications will be sent to the new device.
Using the mobile application
The ETS 2 mobile application offers a convenient interface for managing your profile directly from your phone. This method is especially relevant if you are on the road and do not have access to a computer. The functionality of the application allows you to quickly update your contact information, but the interface may differ from the web version.
Launch the application on your smartphone and log in using biometrics or PIN code. Go to the settings menu, often indicated by three horizontal lines or dots. Select the “Account” section and find the option to manage contact information. Click on your current phone number to initiate the replacement process.
Nuances of working in the application
In the mobile version, you may need to log in again after changing your number. Save all important coupons or screenshots of documents in advance if you need them urgently, as access may be temporarily limited while the new device is being verified.
The system will send a verification code to the new number. Enter it in the application field. If all data is entered correctly, the application will update the information on the server. Push notifications will also be redirected to a new device, which is important for quickly responding to changes in the traffic situation or new assignments.
What to do if access to the old number is lost
The situation when the old phone number is no longer available is the most difficult, but solvable. In this case, the standard procedure via SMS confirmation will not work, as you will not be able to receive the code. You will need to use an alternative method of regaining access through support or identity verification.
First, try logging in using your backup email, if it was linked to your account. You may receive a link to reset your security settings or a temporary access code by email. If your email is also unavailable or not linked, you must contact technical support via the feedback form on the website.
In your support request, indicate the reason for the inability to receive SMS, your identification number (ID) in the system and new contact information. You may be asked to provide a scanned copy of your passport or driver's license to confirm your identity. This process takes longer, usually from several hours to two business days, depending on the workload of the operators.
After checking the documents, operators will manually update the number in the database. You will receive a notification about the successful change to a new SIM card or by email. It is recommended that you immediately change your password to a more complex one after regaining access to prevent unauthorized access to your profile.
Typical mistakes and ways to solve them
When changing the number on their own, users often encounter technical problems or input errors. Understanding the causes of these failures will help you avoid unnecessary nerves and wasted time. Most often, problems are related to the data entry format or temporary failures on the server side.
One common mistake is entering a number in the wrong format. The system expects an international format without a plus, brackets or dash, or, conversely, strictly with a plus. Check the placeholder in the input field to understand the required format. An error may also occur if the number is already registered in the system under another account.
⚠️ Attention: If the system reports that the number is already busy, do not try to register a new account. This will lead to blocking of both profiles for violating the terms of use of the service. Contact support to port your number.
Another common problem is the delay in the arrival of the SMS code. This may be due to the operator's gateway being overloaded or a poor signal. Do not request the code again too often, as this may cause the number to be temporarily blocked by the security system. Wait 5-10 minutes before trying again.
Troubleshooting table: error codes and solutions
To quickly diagnose problems when changing your number, use the following table. It contains the most common error messages and action algorithms for eliminating them.
| Error message | Probable Cause | Solution |
|---|---|---|
| Invalid phone format | Invalid number format | Enter the number without spaces or brackets, starting with the country code |
| Number already exists | The number is occupied by another user | Contact support to release your number |
| SMS limit exceeded | Too many code requests | Wait 1 hour before trying again |
| Session expired | Session timed out | Log in again and try the operation again |
If your error is not listed in the table, try clearing your browser cache or reinstalling the mobile application. Often, outdated data in the cache prevents profile update scripts from working correctly. Critical do not interrupt the page refresh process while sending data.
Security and account protection
After successfully changing your phone number, it is extremely important to take care of the continued security of your account. The new number becomes the main access key, so keeping it secret and protecting it from fraudsters comes to the fore. Set a secure PIN code on your SIM card through your phone settings.
It is recommended to regularly check your personal account login history. If you notice suspicious activity from unknown devices or IP addresses, immediately change your password and contact your system security team. Multi-factor authentication significantly reduces the risk of hacking, even if attackers gain access to your password.
Main conclusion: Changing your number in ETS 2 is a critically important procedure that requires care. Always make sure your contact information is up to date so as not to lose access to driving at the right time.
Also, do not share codes from SMS with third parties, even if the caller introduces himself as a support employee. Real operators never ask for confirmation codes. Be vigilant and follow updates to the rules for using the system, which are published in the news block of your personal account.
Tip: Save the system technical support number in your phone contacts immediately after changing the number. This will allow you to quickly contact operators in case of any unforeseen circumstances or blockages.
Is it possible to change the number through third-party applications?
No, changing your phone number is only possible through the official website or the official ETS 2 mobile application. Third-party services do not have access to the user database and cannot make changes to the profile. Using unofficial programs may lead to theft of your data.
How many times a year can you change your phone number?
There are no technical restrictions on the number of number changes in the system, however, frequent changes of contact information (more than 3-4 times a month) may cause the account to be automatically blocked by the security system to prevent fraud. In this case, manual unlocking will be required through support.
What to do if the SMS with the code does not arrive to the new number?
Check your SIM card balance, network signal availability, and whether your inbox is full. Make sure the number is entered correctly. If the problem persists for more than 15 minutes, try requesting the code via voice call (if this option is available) or contact your mobile operator to check short code blocking.
Do I need to re-link my bank card after changing my number?
In most cases, the linked payment methods are saved, but you may need to re-verify using a new phone number when making your first payment. It is recommended to check the “Payment” or “Finance” section after changing the number and, if necessary, update the data for notifications from the bank.
How can I change my number if I forgot my personal account password?
Recovering your password and changing your number are two different procedures. First, restore access to your account through the “Forgot password” button using your email or old number (if it is still valid). If access to the old number is lost, use the recovery procedure through support described above, indicating the need to change the number in the application.