Changing the mobile phone number for an active order taker is not just a technical procedure, but a critical step that requires care. If you have lost your SIM card or changed operator, simply inserting a new communication module into your phone is not enough, since the security system Yandex Pro requires proof of number ownership. An error at this stage can lead to blocking access to orders and loss of accumulated rating, which for a professional courier means downtime and financial losses.
The process of linking a new number depends on whether you have access to your old phone or whether it is lost forever. In the first case, the procedure takes a few minutes and is completely automatic within the application. In the second, interaction with support service and going through a more complex identity verification procedure to prove that the account belongs to you and has not been stolen.
In this article we will analyze both scenarios in detail, paying special attention to the nuances of working with the application Yandex Pro and Yandex Taxi. You will learn how to properly prepare data, where to go in difficult cases, and what precautions you should take to avoid losing access to your work account. Remember that the phone number is the main identifier of the driver or courier in the system.
Preparing to change your number in the application
Before starting any actions, make sure that the new SIM card is active and installed in the same smartphone where the application is installed Yandex Pro. The system will send an SMS confirmation code to this exact number, and without entering it, the procedure will not be completed. Also check the stability of your Internet connection, as transmitting profile data requires a reliable communication channel.
If you have access to the old number, keep the phone handy. You may need to enter the code that comes to your old SIM card to confirm that you are the one initiating the data change. This is a standard security measure that protects accounts from unauthorized access third parties.
It is important to understand that changing the number in your Yandex ID profile will automatically update the data in all related services, including Yandex Go for clients and Yandex Pro for partners. Therefore, make sure that you change the number in the main account that your artist profile is linked to.
⚠️ Attention: Do not try to change your number while you are in an active order. Wait for the current trip or delivery to complete, close the order in the app and only then go to settings. Interrupting the number change process while a task is being completed may result in a technical failure and account blocking.
Prepare documents in advance if access to the old number is lost. Passport details must match those specified when registering with Yandex Pro. Any discrepancy in letters or numbers may result in refusal to restore access.
Instructions: if the old number is available
The easiest and fastest way to change contact details is to use the number change function directly in the application while the old SIM card is active. Open Yandex Pro and go to the main menu by clicking on the profile icon or three bars in the corner of the screen. Find the settings section, which is usually indicated by a gear or the word "Settings".
From the list of options, select the item associated with your profile or personal information. The current phone number will be displayed there. Click on it or the "Change" button to start the update process. The application will prompt you to enter a new number, to which you will then receive an SMS with a code.
After entering the new number, the system will ask you to confirm the action with a code from the SMS sent to the new SIM card. Then, for security reasons, you may be required to enter a code sent to old number. This confirms that the account owner controls both devices.
- 📱 Open the application Yandex Pro and enter the profile menu.
- 🔢 Select the option to change the number and enter new data.
- ✅ Confirm the action with codes from SMS to both numbers.
- 🔄 Wait for the profile update and status check.
⚠️ Attention: After successfully changing the number, the old one will no longer be linked to the account. All notifications, login codes and order information will only be sent to the new number. Make sure you haven't lost access to other important services associated with your old SIM card.
If you get an "Invalid Code" or "Number Busy" error during the process, don't panic. Check that you have entered the numbers correctly and that you have an internet connection. Sometimes the problem lies in the delay in SMS delivery from the telecom operator.
☑️ Check before changing number
In rare cases, the system may request additional verification via Yandex ID. Click the link if it appears and follow the onscreen instructions. This is standard procedure to ensure the security of your data.
What to do if the old number is lost or unavailable
The situation when the SIM card is lost, stolen or blocked by the operator requires a different approach. You will not be able to receive SMS to the old number, so automatic change through the application will become impossible. In this case, you must contact support service Yandex Pro for manual access recovery.
First, try logging into the application using your new phone number. If the system reports that an account with this number was not found, select the "Restore access" or "Login problems" option. You will be asked to fill out a special form where you need to indicate the old number to which the account was linked.
Next you will need to confirm your identity. You may be asked to take a photo of your passport or take a selfie with the document in your hands. This data is verified with the information that was specified during registration in Yandex Pro. The process may take from several hours to several days.
What documents may be requested?
Usually a passport of a citizen of the Russian Federation is sufficient. If you are a foreign citizen, you will need a residence permit or patent, the details of which were indicated during registration. It is important that the photos are clear, without glare, and that all letters are easy to read.
After checking the documents, support specialists will link the new number to your profile. You will receive a notification that the procedure has been successfully completed. From now on, the entrance to Yandex Pro will be carried out using a new number.
How long does recovery take?
On average, the procedure takes from 2 to 24 hours. However, during periods of high load or holidays, the period may be extended. Do not try to create a new account at this time, as this may complicate the process of restoring the old one.
Keep in mind that frequent requests to restore access may raise suspicions in the security system. Try to perform all actions accurately and the first time, providing reliable information.
Changing your number via Yandex ID
Since Yandex Pro is closely integrated with a single Yandex ID account; changing the number in the main Yandex profile often automatically updates the data in the partner application. This is true if you use the same account for all services.
Go to the Yandex ID website or the settings of any Yandex application (for example, Yandex Browser or Yandex Mail). Find the security or contact information section. If the old number is listed there, replace it with the new one, following the standard SMS verification procedure.
After successfully changing the number in Yandex ID, restart the application Yandex Pro. In most cases, the system will automatically update the updated data. If this does not happen, try logging out of your account and logging in again using a new number.
| Action | Where is it performed? | Prerequisites |
|---|---|---|
| Change in application | Yandex Pro (profile menu) | Access to both numbers |
| Via Yandex ID | Yandex Passport / Settings | Access to Yandex account |
| Recovery | Support form | Documents, photos, old number |
| Full re-registration | New account | Not recommended (loss of rating) |
It is important to understand that if your driver profile was created separately from the main Yandex ID, changing the number in the Yandex passport may not affect the partner’s profile. In this case, you will still have to go through the procedure through the settings of the Yandex Pro.
If you changed your number in Yandex ID, but it has not been updated in Yandex Pro, try completely uninstalling the application and installing it again. This will help reset the cache and force a refresh of your profile data.
Sometimes a data conflict occurs when the system sees two different numbers for one person. In this case, it is best to immediately contact support to avoid blocking.
Common problems and ways to solve them
One of the most common problems is the message that “the number is already busy.” This means that the new number you want to link already has an account registered in the Yandex ecosystem. You will have to either unlink this number from your old account, or use a third, free number.
Another common difficulty is the inability to receive an SMS code. Check if your phone is blocking messages from short numbers, if your smartphone memory is full and if there is a network signal. Sometimes rebooting the device or the "Airplane" mode for 10 seconds helps.
If the app keeps crashing when you try to save a new number, try clearing the app cache in the Android or iOS settings. Also make sure you have the latest version Yandex Pro from the official application store.
- 🚫 “Number busy” error: check if it is linked to another account.
- 📶 No SMS: check your balance, network signal and spam blocker settings.
- 📱 Application crashes: update the application or clear its cache.
- 🔒 Profile blocking: contact support, do not create new accounts.
⚠️ Attention: Never give verification codes to strangers, even if the caller introduces himself as a support employee. Yandex employees never ask for codes from SMS. Fraudsters often use the number change theme to steal accounts.
If technical errors occur that are not described in the help, take a screenshot of the error message. This will significantly speed up the work of technical support specialists when contacting.
Account security and expert advice
Your account in Yandex Pro is your working tool and source of income. After changing your number, be sure to set up two-factor authentication, if such an option is available in your region and profile. This will add an extra layer of protection.
Regularly check which devices are authorized in your account. In the Yandex ID security section, you can see a list of all gadgets from which you logged in. If you notice an unfamiliar device, log out immediately and change the password.
Maintain access to a backup communication method. Indicate an additional email or backup number of a friend/relative so that if you lose your main phone number, you will be able to restore access. This is especially important for couriers working in the field.
Remember that honesty when registering and updating data is the key to long-term work in the service. Using virtual numbers or SIM cards registered to other people may result in your profile being blocked at the first security check.
Main conclusion: Changing a number is a standard procedure, but it requires access to at least one of the numbers (old or new) and a passport for verification. Act through the official channels of the application.
By following these recommendations, you can easily update your contact information and continue working without downtime. Take care of your account and be attentive to any requests for identity verification.
FAQ: Frequently asked questions
Is it possible to change the number if the account is blocked?
You cannot change the number on a blocked account yourself. First you need to unlock your profile by contacting support. Only after access has been restored can you change your contact information.
Will my rating remain the same after changing my number?
Yes, if you correctly completed the procedure for changing your number within an existing profile, all of your ratings, statistics and order history will be saved. The rating is tied to your unique ID, and not to your SIM card.
What should I do if the new number was previously used by another courier?
If the number previously belonged to another partner, the system may require additional verification. You will need to prove that this number now belongs to you (for example, through proof of SIM card ownership and passport details).
Is it possible to link another person's number?
This is technically possible if you have access to the person's phone to obtain the codes. However, this violates the rules of the service: the account must be linked to the number of the artist himself for identification during on-line checks.
How long does the verification code last?
The verification code sent via SMS is usually valid for 5-10 minutes. If you didn't have time to enter it, request a new one. The old code will immediately become irrelevant.