How to send a parcel via Yandex Taxi: complete instructions with prices and tips

Sending parcels via Yandex Taxi available not only for transporting passengers, but also for fast delivery of goods within the city or between cities. If you urgently need to transfer documents, a small package or even large cargo up to 20 kg, the service offers a special rate "Yandex Delivery" (formerly “Yandex Freight Transportation”). Unlike a classic taxi order, there are different pricing rules, restrictions on weight and dimensions, as well as packaging requirements.

To send a parcel, you do not need to register a business account - a regular profile in the application is enough Yandex Go (or old version Yandex Taxi). However, there are nuances: for example, not all drivers agree to transport goods without a passenger, and the cost of delivery may be higher than that of specialized courier services. Below we will look at how to place an order correctly, how much it will cost and how to avoid mistakes.

1. What parcels can be sent via Yandex Taxi

The service officially allows the transportation of goods, but with strict restrictions. Here are the key requirements for 2026:

• 📦 Weight: up to 20 kg (in some regions - up to 30 kg, check in the application). Excessive weight may result in driver failure.
• 📏 Dimensions: The sum of the length, width and height should not exceed 150 cm. For example, a box of 50x50x50 cm is suitable, but a box of 60x60x60 cm is not.
• 🚫 Prohibited goods: money, securities, weapons, hazardous substances, perishable foods, animals.
• 🔒 Packaging: The parcel must be securely packed (tape, bubble wrap) so as not to damage the car interior.

If your cargo does not meet the requirements, the service will offer alternatives:

• 🚛 Yandex Freight transportation — for oversized cargo (up to 1.5 tons).
• 📄 Yandex Document delivery — for letters and small packages (up to 2 kg).

⚠️ Attention: The driver has the right to refuse transportation if the cargo is poorly packed, smells, dirty or suspicious. In this case, you will be charged penalty for order cancellation (from 50 to 200 rubles).

What to do if the load is more than 20 kg?

If your parcel weighs more than 20 kg but less than 500 kg, please order Yandex Freight transportation through the same application.

To do this:

1. Select “Trucking” (truck icon) from the menu.

2. Specify the type of transport: “Car” (up to 500 kg) or “Cargo” (from 500 kg).

3. Pay at a fixed rate (from 300 rubles per order + cost per km).

2. Step-by-step instructions: how to send a parcel

The sending process takes no more than 5 minutes. Follow the algorithm:

1. Open the application Yandex Go (or Yandex Taxi in older versions).
2. Select tariff: Click on the "Delivery" (box) icon in the bottom menu.
3. Please provide addresses:
   • 📍 Where from — departure address (you can select “My location”).
   • 📍 Where — recipient’s address (specify floor, entrance, intercom code).

Add a comment for the driver (for example: “Parcel on the seat, do not touch!” or “Call upon arrival”).

Select the "Without Passenger" option (if you don’t need to travel with a load).

Pay for your order by card or cash (depending on the region).

After confirming the order, the system will show estimated driver arrival time (from 5 to 30 minutes) and shipping cost. The price is formed dynamically and depends on:

• 🚗 Distances between points.
• ⏱️ Time of day (at night the tariff is 20–50% higher).
• 🏙️ Cities (Moscow and St. Petersburg are more expensive than in the regions).

✅ Check the weight and dimensions of the cargo (up to 20 kg, sum of sides up to 150 cm)

✅ Pack the parcel in a box or bag (without protruding parts)

✅ Indicate the exact address of the recipient (house, entrance, floor)

✅ Add a comment for the driver (if you need help with unloading)

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3. How much does it cost to send a parcel via Yandex Taxi?

The shipping cost is calculated automatically, but you can roughly estimate the price using the table below. Current tariffs for June 2026:

City	Cost for 5 km	Cost per 10 km	Minimum price
Moscow	250–350 ₽	400–600 ₽	199 ₽
St. Petersburg	220–320 ₽	350–500 ₽	179 ₽
Regions (millions)	180–280 ₽	300–450 ₽	149 ₽
Small towns	150–250 ₽	250–400 ₽	129 ₽

Please note:

• 💰 Commission for non-cash payment missing.
• 📈 Price may rise during rush hour (7–10 am, 5–8 pm) or in bad weather.
• 🔄 Cancellation of an order after searching for a driver it will cost 50–200 rubles.

⚠️ Attention: If the driver waits for you more than 5 minutes at the point of departure or 3 minutes at the point of destination, the fare will increase by 50 ₽/minute of downtime. To avoid overpayment, be prepared to hand over the parcel immediately upon arrival of the car.

4. How to track your parcel in real time

After confirming your order you will receive:

• 📲 SMS with car number and driver data.
• 🗺️ Link to map in the application (can be shared with the recipient).
• 📞 Driver contact for communication (call only if there is a delay!).

You can track your route in three ways:

1. Via Yandex Go app: Open active order → “Track on map”.
2. Via web version: go to go.yandex.ru under your account.
3. Via SMS link (if notifications are enabled).

If your package is delayed, please check:

• 🚦 Traffic jams on the route (the application displays travel time taking into account congestion).
• 🔧 Technical work in the service (rarely, but it happens).
• 📵 Driver problems (call if the car is stationary for more than 10 minutes).

5. Common problems and how to solve them

When sending parcels via Yandex Taxi users face typical difficulties. Let's look at the most common ones:

🚫 The driver refuses to carry the cargo

Reasons:

• The cargo exceeds the weight/dimensions limits.
• Poor packaging (risk of staining the interior).
• The driver does not want to work without a passenger (less often).

Solution: re-order a taxi marked “Cargo” or select a tariff Yandex Freight transportation.

⏳ They can’t find the driver for a long time

This happens if:

• Selected Economy tariff during rush hour.
• The load is too large for a passenger car.
• The address is inaccurate (for example, “near the metro” instead of a specific house).

Solution: increase the order price by 10–20% or specify the address.

💸 The price turned out to be higher than expected

The service can adjust the tariff if:

• The route has changed (detours, traffic jams).
• The driver waited longer than 5 minutes.
• You have added a stop along the way.

Solution: fix the price when ordering (the “Fix price” option in some regions).

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6. Alternatives to Yandex Taxi for sending parcels

If Yandex Delivery not suitable for price or restrictions, consider other options:

Service	Max. weight	Cost (5 km)	Pros	Cons
Yandex Freight transportation	up to 1.5 t	from 300 ₽	Large cargo, fixed tariffs	More expensive than passenger delivery
SDEK	up to 30 kg	200–400 ₽	Reliability, insurance	Longer (1–2 days)
DPD	up to 31.5 kg	250–500 ₽	Tracking, pick-up points	Dimensions restrictions
Russian Post	up to 20 kg	150–300 ₽	Cheaper, delivery to remote regions	Slow (3–7 days)

The choice of service depends on urgency and budget:

• 🚀 Urgent (up to 1 hour) → Yandex Taxi or Gett Delivery.
• 📦 Large cargo (furniture, equipment) → Yandex Freight transportation or MaxiPost.
• 🌍 To another city → SDEK, DPD or Boxberry.

7. Safety tips when sending parcels

To avoid cargo loss or damage, follow these guidelines:

• 🔐 Seal the parcel tape so that it cannot be opened without traces of tampering.
• 📝 Attach the delivery note with the recipient's address (in case the driver confuses the order).
• 📸 Take a photo of the parcel before sending (in case of disputes about the contents).
• 💳 Pay cashless - this makes it easier to challenge the order if there are problems.

If the parcel is valuable (for example, equipment or documents), use additional measures:

• 🔗 Track your route in real time and share the link with the recipient.
• 📞 Call the recipient 10 minutes before the driver arrives.
• 📋 Ask for a signature receipt (in the comments to the order, indicate: “Signature required”).

⚠️ Attention: Yandex Taxi does not insure cargo from loss or damage. If the parcel is more than 10,000 ₽, it is better to use courier services with insurance (for example, SDEK or DPD).

Frequently asked questions (FAQ)

Is it possible to send a parcel to another city via Yandex Taxi?

No, Yandex Delivery works only within one city. For intercity transportation, use Yandex Freight transportation (not available in all regions) or specialized services (SDEK, PEC).

What to do if the driver did not arrive or left with the parcel?

Immediately contact support through the application (Help → Write to chat). Attach screenshots of the order and, if available, a photo/video with the driver. Yandex usually returns money or reorders delivery.

Is it possible to send a parcel without packaging?

Technically yes, but the driver has the right to refuse if the cargo could stain or damage the interior. For example, they will refuse to carry unwrapped flowers, groceries or dirty things.

How long does delivery take?

On average:

• 🚗 Up to 5 km - 15–30 minutes.
• 🚗 5–15 km — 30–60 minutes.
• 🚗 More than 15 km - from 1 hour (depending on traffic jams).

The exact time is shown by the application when placing an order.

Is it possible to send an animal via Yandex Taxi?

No, transportation of animals is allowed only as a passenger (with an owner). To deliver a pet without an owner, use specialized services (Zoovet, PetMoving).