In the modern pace of life, e-commerce occupies a huge niche, and notifications from marketplaces become a constant background. Ozone, being one of the market leaders, strives to inform the buyer about every stage of the transaction, but sometimes this flow turns into information noise. An excessive number of notifications can be annoying, distracting from work, or simply take up space on your smartphone’s memory.
Fortunately, the marketplace notification system is flexible and allows the user to independently configure communication channels. You can selectively disable SMS newsletter, but leave Push notifications, or vice versa. It is important to understand that completely ignoring all communication channels can lead to missing important events, for example, information about the arrival of a courier or a change in the status of an order.
In this article we will analyze in detail all the available communication management methods. We will look at the settings inside the mobile application, the settings in your personal account on the website, and also touch on the system settings of your device. This will allow you to create the perfect balance between awareness and digital peace of mind.
Managing notifications in the mobile application
The most common way to interact with the site is to use a mobile application. This is where the main tools for fine tuning are concentrated Push notifications. To access them, you need to open the application and go to the profile section, which is usually indicated by a person icon or account logo in the bottom menu.
In the menu that opens, find the “Settings” or “Notifications” item. The interface may vary slightly depending on the operating system version iOS or Android, but the logic remains the same. Here you will see a list of all possible events that the application is ready to inform you about.
The user is given the opportunity for detailed filtering. You can leave only critical messages enabled, such as “Order completed” or “Courier on the way,” and disable advertising mailings about discounts and promotions. This helps reduce digital noise while maintaining control over delivery.
Please remember that changes to application settings may not take effect immediately. Sometimes you need to restart the application or even restart the device for the new settings to synchronized with the server. If the switch doesn't respond, check the App Store or Google Play for updates to the app itself.
Setting up alerts through your personal account on the website
For those who prefer to work from a computer, there is a web version of their personal account. Mailings are managed here through the profile settings section. You need to log in to the site, click on your user name in the upper right corner and select “Settings”.
In the settings menu, you often see the “Notifications” or “Communications” tab. Here, control occurs not so much by the type of event, but by the communication channel. You can globally disable receiving SMS messages or emails to the post office. This is convenient if you want to completely clear one of the communication channels from marketplace messages.
☑️ Checking account settings
It's important to note that settings made on the website are often synced with the mobile app, but not always. For example, disabling SMS on the website is guaranteed to stop them from arriving, but it is better to control Push notifications directly on the phone. Two-factor verification and verification codes are usually sent regardless of these settings for security purposes.
If you decide to turn off all types of communication, the system may ask you about your decision several times, warning you of possible inconveniences. This is standard practice to prevent accidental actions. After confirming the changes, it is recommended to make a test order or wait for the status of the current one to change to ensure that the settings are effective.
Smartphone system settings: Android and iOS
Sometimes the settings within the Ozone application itself are not effective enough or fail. In such cases, the system settings of your smartphone come to the rescue. This is a "hard" method that overrides any internal application settings.
On devices with operating system Android the path usually looks like this: “Settings” → “Applications” → “Ozon” → “Notifications”. Here you can completely prevent the application from displaying any messages on the lock screen or curtain. Categories can also be customized: you can leave sound for some events and make others silent.
For device owners iPhone (iOS) you need to go to “Settings” → “Ozon” → “Notifications”. The "Allow Notifications" switch allows you to completely turn off all notifications from the application with one click. More subtle settings allow you to remove the icon on the application icon or sounds, leaving only visual banners.
⚠️ Attention: Completely disabling system notifications may result in you missing a call from the courier if it is made through the Internet call function within the application, or an important message about the security of your account
Using system restrictions is a reliable way to keep things quiet, but it robs you of flexible control. You won't be able to selectively enable a discount notification without returning all others. Therefore, this method is recommended to be used only in extreme cases when the internal logic of the application cannot cope.
Unsubscribe from promotional SMS and email campaigns
The advertising newsletter deserves special attention. Marketplaces are actively used SMS and email to inform you about sales, personal offers and new products. Disabling these communication channels often requires separate actions.
In every advertising letter from Ozone, at the very bottom, in small print, there is always a link “Unsubscribe” or “Unsubscribe”. Clicking this link automatically removes your address from the list of recipients of promotional materials. This is the fastest and most legal way to stop the flow of letters.
The situation is similar with SMS mailings. At the end of the message there is often an instruction, for example, “Stop” to a short code. However, modern smartphones allow you to block the sender directly from the message interface. On iPhone this is done through the sender profile, on Android - through the message menu.
There is also the ability to manage subscriptions through your personal account. In the profile settings section there are often checkboxes like “Receive interesting offers” or “Tell about discounts.” Unchecking these items should stop the flow of advertising to all channels linked to your account.
Why do I keep receiving SMS messages after unsubscribing?
The systems of telecom operators and marketplaces sometimes work with a delay. Updating the Stop List databases can take from several hours to 3 days. If messages are taking longer to arrive, you may have only unsubscribed from one type of newsletter (e.g. email), but not SMS.
Table: Comparison of shutdown methods
To systematize the information and choose the most suitable method for you, consider a comparative table of notification management methods. This will help you understand which tool is best to use in a particular situation.
| Method | Efficiency | Flexibility | Risks |
|---|---|---|---|
| Settings in the application | High | Maximum | Minimum |
| Settings on the site | Average | Average | Minimum |
| System Settings (iOS/Android) | Maximum | Low | High (you can skip important things) |
| Unsubscribe via email/SMS | High (for advertising) | Low | Minimum |
As you can see from the table, the in-app settings provide the best balance. They allow you to save important service messages while removing advertising noise. System settings should be used if you need “silence” right now, for example, during a meeting or sleep, but not as a permanent solution.
Common problems and their solutions
Users may encounter a situation where it seems that all settings have been completed correctly, but messages continue to arrive. One common reason is data caching on the server side or the application itself.
In this case, it is recommended to completely log out of your account and re-authorize. This action updates session tokens and forces your preferences to sync with the server. It's also worth checking if you have multiple devices with the Ozone app active - the settings may not sync automatically between your tablet and phone.
If you change your phone number, be sure to update it in your profile before turning off notifications. Otherwise, confirmation codes will be sent to the old number, and you will lose access to your account.
Another problem is messages on behalf of Ozon, but not related to orders (for example, from Ozon Bank or Ozon Travel). These services may have independent notification settings. To disable them, you need to go to the applications of the corresponding services and configure them separately.
⚠️ Attention: Be careful with messages that come from unknown numbers and pretend to be Ozone support service. A real administration never asks you to call a code from an SMS or follow a suspicious link to “unblock” your account.
If none of the methods helps, and the messages are spam, it makes sense to contact technical support through the chat in the application. Operators can check the status of your subscription at the database level and force settings to update.
Security and Important Notices
When completely disabling communication with the marketplace, it is important to remember security. There are critical notifications, which, if ignored, could result in financial losses or access problems.
Such messages include login confirmation codes, notifications about changing a password, changing a linked card or suspicious activity. These messages are usually marked as "High Priority" and often arrive even when Do Not Disturb is turned on, as long as the app has the appropriate permissions.
Do not completely disable notifications about security and account logins - this is your main shield against scammers and unauthorized access to personal data and bank cards.
It is recommended to leave order status notifications turned on if you purchase items frequently. This will allow you to respond quickly if the courier cannot get through, or if the goods get stuck at the point of delivery. A flexible approach to settings will ensure comfortable use of the service without unnecessary stress.
Is it possible to turn off only the sound, leaving pop-up windows?
Yes, there is such a possibility. In the system notification settings (both on Android and iOS), you can separate notification channels. You can leave visual banners and icons, but remove sound and vibration. In the Ozone application itself, such fine-tuning of the sound for individual events may not be available, so it is better to use system restrictions.
Do I receive SMS if the application is deleted?
Deleting the application does not affect the receipt of SMS messages in any way. SMS are sent by the telecom operator at the request of Ozone servers and do not depend on the presence of the program on your phone. To stop receiving SMS, you need to change the settings in your personal account or unsubscribe via a reply message.
How to distinguish an official Ozon message from a fraudulent one?
Official messages usually come from a short number or from an address containing the ozon.ru domain. Messages never contain direct links to entering passwords or card details. If you are asked to follow a link and log in, this is most likely phishing.
Will my notification settings be retained if I reinstall the app?
Most often, settings are stored on the server side and are tied to your account. After re-installing the application and logging into your profile, your preferences should load automatically. However, system permissions (access to notifications) will have to be given again upon first launch.