BGS BY personal account: registration, login and hidden functions for car owners

BGS BY — the official portal of the Belarusian distributor of auto parts and accessories BGS Technical, known for its tools, chemicals and equipment for service stations. Personal account on the website bgs.by opens access to unique opportunities: tracking orders, downloading technical documentation and participation in bonus programs. However, many users find it difficult to register or are unaware of the platform's hidden features.

In this article we will go through step by step how to create an account on BGS BY, restore access if blocked, and also reveal unobvious possibilities of a personal account for car services and private buyers — from access to private price lists to online consultations with brand technical specialists. The information is relevant for 2026 and takes into account the latest updates to the site interface.

What is a BGS BY personal account and who needs it

Personal account on bgs.by is not just a tool for tracking orders, but a full-fledged ecosystem for auto industry professionals. Available here:

• 🔧 Technical documentation: equipment connection diagrams, instructions for using chemistry BGS and service manuals.
• 📊 Personalized price lists: prices for service centers and wholesale buyers, hidden from ordinary site visitors.
• 🎁 Bonus program: accumulation of points for purchases with the possibility of exchanging for discounts or gifts (for example, a tool BGS 900-Series).
• 🚗 Online selection of spare parts by VIN code or car model, taking into account compatibility.

The key difference from standard online stores is integration with the system BGS ProClub, which provides exclusive content: repair video tutorials, webinars with brand engineers and access to beta testing of new products. For example, in 2026, through your personal account you could be the first to try BGS 3060 — innovative battery tester with Bluetooth support.

⚠️ Attention: Personal account on bgs.by and an account in the mobile application BGS Mobile - these are two different systems. Logins and passwords for them are not synchronized!

For whom registration is required:

• 🔧 Car service owners working with equipment BGS (for example, wheel alignment stands BGS 930 or diagnostic scanners).
• 🚘 Private buyers who want to receive discounts on spare parts and consumables (oils, filters, brake pads).
• 📦 Wholesale customers purchasing goods for further resale.

Step-by-step registration in your BGS BY personal account

The process of creating an account on bgs.by differs from standard registration forms - it requires confirmation of the buyer's status. Let's consider the algorithm for two categories of users: individuals and legal entities (service station, shops).

For individuals

1. Go to bgs.by and click “Personal Account” in the upper right corner.
2. Select "Registration» → «Individual».
3. Fill in the fields:
   • 📧 Email (will be used as login).
   • 🔐 Password (minimum 8 characters, with capital letter and number).
   • 📞 Phone (Belarusian number in the format is required +375XXXXX).
   • 🏠 Delivery address (indicate the real one - it is checked when you first order).

Confirm your email using the link in the letter (arrives within 5–10 minutes).

Wait for an SMS with an activation code (may arrive with a delay of up to 1 hour during peak hours).

For legal entities

Companies will require additional confirmation:

1. Select "Legal entity" upon registration.
2. Specify UNP organizations (checked against the Minsk database and the Unified State Register).
3. Upload a scan registration certificates or extracts from the Unified State Register.
4. Wait for a call from the manager BGS BY (may take up to 2 business days).

After successful registration you will have access to:

• 📄 Closed price lists with wholesale prices (for legal entities).
• 🔄 Order history with the possibility of re-registration.
• 📅 Promotions calendar with exclusive offers for registered users.

⚠️ Attention: When registering through the mobile application BGS Mobile you will have to re-confirm the data - accounts are not synchronized with the web version!

Login to your personal account: resolved problems

Even after successful registration, users encounter authorization errors. Let's look at the most common cases and ways to eliminate them.

Error	Reason	Solution
Invalid login or password	Typo, password reset, account blocked	Use the "Forgot your password?" feature. or check your keyboard layout. If it doesn't help, contact support at support@bgs.by.
Account not verified	SMS confirmation or email verification failed	Check your spam folder in your mail. If the SMS did not arrive, request the code to be resent.
Access denied	IP address blocked due to suspicious activity	Disable VPN, clear cookies, or try logging in from another device.
The site does not open	Technical work or blocking by provider	Check the site status at Downdetector. If the problem is local, try a different browser.

System Feature BGS BY — automatic blocking after 5 unsuccessful login attempts. In this case, unlocking takes 24 hours, or you can speed up the process by writing to support with an attached scan of your passport (for individuals) or company documents (for legal entities).

If you have forgotten your password:

1. Click "Forgot your password?» on the login page.
2. Enter the email associated with your account.
3. Follow the link in the email and set a new password (minimum 8 characters, with a capital letter and a number).
4. If the email did not arrive, check your Spam folder or try another email (there may have been a typo when registering).

Hidden functions of the BGS BY personal account

Most users use their personal account only to track orders, but the platform offers much more. Here unobvious possibilities, which are not discussed in official instructions:

• 🔍 Search by VIN code: In the section "Selection of spare parts» you can enter the VIN of the car and get a list of compatible parts (including analogues from other brands).
• 📥 Downloading 3D models: For some instruments (eg BGS 950 — stand for wheel balancing) 3D models are available in the format .STL for printing on a 3D printer.
• 🎓 Access to training materials: In the section "BGS Academy» there are video tutorials on repairs (for example, “Diagnostics of automatic transmission using BGS 3050»).
• 📊 Order analytics: Reports on the most purchased items are available for legal entities (useful for optimizing inventory).

One of the most useful features is online consulting with technical specialists. To use it:

1. Go to the section "Support» → «Technical assistance».
2. Select a question category (for example, “Tire fitting equipment”).
3. Fill out the form describing the problem (you can attach a photo or video).
4. Expect a response within 24 hours (on business days).

The function “Application for warranty repair" Through it you can initiate a return or replacement of defective equipment without visiting the office BGS BY. The main thing is to attach a photo of the defect and the purchase receipt.

How to speed up the processing of a support request?

In the description of the problem, indicate:

- Equipment model (for example, BGS 932)

- Serial number (located on the sticker)

- Date of purchase and receipt number

- Contact phone number for feedback

This reduces response time from 24 to 4–6 hours.

Mobile application BGS Mobile: differences from the web version

In 2023 BGS BY released the official mobile application BGS Mobile (available for Android and iOS). However, it does not duplicate the functionality of your personal account on the site, but complements it. Here are the key differences:

Function	Web version (bgs.by)	Mobile application
Order tracking	✅ Full story with details	✅ Only current orders (no archive)
Selection of spare parts by VIN	✅ Full catalog	❌ Missing
Payment for orders	✅ All methods (card, current account, ERIP)	✅ Bank cards only
Technical support	✅ Chat and requests	✅ Only call the number +375 (17) 388-00-00
Bonus program	✅ Full functionality	✅ Only view your points balance

The main advantage of the application is push notifications about order status, promotions and new arrivals. For example, you will immediately know when the ordered items arrive BGS 900-Series or when the oil sale starts BGS Oil.

To log into the application:

1. Download BGS Mobile from Google Play or App Store.
2. Enter your email and password for your personal account on the website (if you don’t have an account, register through the application).
3. Confirm your login via SMS (the code will be sent to the number associated with your account).

⚠️ Attention: The application does not have a password recovery function! If you have forgotten your login information, please restore access via the web version (bgs.by).

BGS ProClub bonus program: how to accumulate and spend points

Loyalty program BGS ProClub allows you to receive points for purchases and exchange them for discounts or gifts. Rules of participation:

• 💰 1 point = 1 BYN (for example, for a purchase of 100 BYN you will receive 100 points).
• 🎁 Minimum threshold for exchange — 500 points (can be exchanged for a 5% discount or a gift).
• ⏳ Points validity period — 12 months from the date of accrual.

To check your balance:

1. Log in to your personal account at bgs.by.
2. Go to the section "BGS ProClub».
3. Click "Points history" to see the details of the charges.

The list of available gifts is updated monthly. In June 2026, for 2000 points you could get:

• 🔧 Socket set BGS 9211 (cost 120 BYN).
• 🧴 Car care kit BGS Cleaner (brake cleaner + degreaser).
• 🎧 Wireless headphones (branded BGS).

Important: points are not awarded for:

• ❌ Purchases at promotional prices (unless otherwise stated).
• ❌ Payment for delivery.
• ❌ Products from the “Discounted” category.

Account security: how to protect data from hacking

Personal account BGS BY contains confidential information: order history, payment information and delivery addresses. To protect your account:

• 🔒 Use a complex password (example: Bgs!2026_By).
• 📱 Enable two-factor authentication (in profile settings).
• 🚫 Do not log into your account from public computers (Internet cafes, libraries).
• 🔄 Change your password every 3 months (a reminder is sent by email).

If you suspect your account has been hacked:

1. Change your password immediately using the “Forgot your password?” function.
2. Check your order history for unauthorized purchases.
3. Write to support (support@bgs.by) with a request to block old sessions.

Please note phishing sitessimulating bgs.by. Fraudsters create copies of the login page (for example, bgs-by.com or bgsbelarus.net) to steal logins and passwords. Always check:

• 🔗 Website address in the browser line (should be https://bgs.by).
• 🔒 Green padlock in the address bar (indicates a secure connection).
• 📧 Sender of letters (official letters come from @bgs.by).

Signs of a phishing site BGS BY

1. There is no section "About the company" or contacts.

2. Prices for goods are significantly lower than market prices.

3. Errors in the text (for example, "BGS By" instead of "BGS BY").

4. You are asked to enter your bank card details at the registration stage.

FAQ: answers to frequently asked questions about your BGS BY personal account

🔹 How to link several delivery addresses to one account?

Go to the section "My addresses" in your personal account and click "Add new" You can specify up to 5 addresses (home, work, service station address, etc.). When placing an order, you can choose any of them.

🔹 Why don’t I receive an SMS with a confirmation code?

Possible reasons:

• 📵 The phone number is entered incorrectly (check the format: +375XXXXX).
• 🚫 The number is blocked by the operator (for example, for spam).
• 🕒 Operator delay (wait 10-15 minutes or request resend).

If the problem persists, contact support and find out if your account is blocked.

🔹 Is it possible to combine two accounts (for example, personal and work)?

No, the system does not support merging accounts. However you can:

• 📋 Export order history from one account to Excel and load it into another (manually).
• 📞 Contact support with a request to transfer bonuses ProClub (only possible for accounts with one owner).

🔹 How to return an item purchased through your personal account?

To return:

1. Go to the section "My orders» and select the one you need.
2. Click "Return goods"and indicate the reason (defective, did not fit, etc.).
3. Wait for confirmation from the manager (usually within 1 business day).
4. Send the item back (the address will be indicated in the letter).

The return period is 14 days from the date of receipt (if the product has not been used). For equipment (eg BGS 930) special conditions apply - returns can only be made in the original packaging.

🔹Where can I download certificates of conformity for BGS equipment?

Certificates are available in the section "Technical documentation»:

1. Log in to your personal account.
2. Select a product category (for example, “Wheel alignment stands”).
3. Find a model (eg BGS 932) and download the PDF file with the certificate.

If the required certificate is not available, write to support indicating the model and purpose of the request (for example, for customs clearance).